minecraft deluxe edition but then when i load it up nothing is on my account

Hi Danunuch, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

If your Switch says you have purchased Minecraft: Deluxe Edition but you don't have the items it promised, it could be due to a few reasons:

Sync Error: Sometimes the purchases on your Nintendo Switch account may not sync correctly with the game servers. Try logging out of the game and then logging back in.

Incorrect Account: If you have multiple Nintendo accounts, check to make sure you're signed in with the correct account that made the purchase.

Technical Issue: There may be a technical issue with the game or with Nintendo's servers. Try restarting your Nintendo Switch and the game, and if the issue persists, contact Nintendo Support for further assistance.

The purchase shows as 'completed' under order history. I dont have an xbox, this is on my son's laptop. I purchased the deluxe edition and it said it was available for PC. I have just installed the minecraft launcher, minecraft and minecraft java separately but there are none of features of the deluxe edition.

Same situation. I have a phisical copy of Rage 2 and I used a code for redeem deluxe edition on xbox one.

Then I started the game and created a bethesha account and linked my xbox account. Unfortunally the deluxe content not show up.

I tried to look for progress booster in cheat menu (during game session) but nothing.

When leaving Vineland for the first time no pop-up message tell me about deluxe bonus. I started the game 3 times and no message.

Has anyone fixed it?

Hello NandJ Gouveia,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community