Minecraft creeper cape isn't accessible neither on website nor in launcher

Hi Abytherus, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

I kindly ask you to speak with Minecraft Support.

Please enter this link:

https://help.minecraft.net/hc/request/new

I hope this helps.

Hello Gabaaa, my name is Vanessa, and I would be happy to help.

If your Minecraft cape disappeared after changing PCs, it's possible that the cape was accidentally uninstalled from the launcher. To recover the cape, you can try the following:

Verify that the cape is uninstalled from the launcher. To do this, open the Minecraft launcher and go to the "Appearance" tab. If the cape is not in the list, it means it is uninstalled.
Reinstall the cape. To do this, go to the Minecraft website and search for the cape you want to install. Once you have found the cape, click the "Download" button.
Once the cape has been downloaded, open the Minecraft launcher and go to the "Appearance" tab. The cape should now be in the list.
As for the question of how to recover the skins you had on the previous PC, there is no direct way to do this through the launcher. However, if you saved the skins on your previous PC, you can try importing them to the new PC. To do this, follow these steps:

Find the skins you saved on the previous PC. Skins are usually stored in the "AppData" folder on your PC.
Copy the skins to the "AppData" folder on the new PC.
Open the Minecraft launcher and go to the "Appearance" tab.
Click the "Import" button.
Select the skins you want to import and click "Open."
Once you have imported the skins, they should appear in the list of available skins.
I hope this helps!

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

Hi there!

I just had the exact same problem. The Minecraft Launcher was saying that I didn't have any capes despite the fact that I very much had a cape. The way to fix this (at least on the Legacy Minecraft Launcher, meaning no support for Bedrock Edition or Legends) is to relaunch the Launcher (close it and then open it). Thanks!

EDIT: I had a similar problem: I couldn't access the cape. If this problem happens to you too, follow the instructions above and maybe you should create a bug report for it here.

I also didnt get the cape and tried contacting mojang. They replied and said I have the cape when I cant equip it or see it on the launcher and the website??

Hi Felix, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

I kindly ask you to speak with Minecraft Support.

Please enter this link:

https://help.minecraft.net/hc/request/new

I hope this helps.