Minecraft connection issues with PS5

Hello Aldin, sorry to hear you're friend is having trouble.

First, I'd like to say that it's always best for the person having the problem to write in because they may have some extra information that we need. If you can have them create a new post on the forums or start an online chat with Support via https://support.xbox.com and click on Contact Us that would be helpful.

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on Minecraft on PS5, and I understand your confusion.

Based on your situation, I want to clarify that even if you can unlink the account, Sony will not allow you to link another Microsoft account afterwards:

How to Link Microsoft and PlayStation Accounts in Minecraft | Minecraft Help

Note: Once you link your Microsoft account to your PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be linked to other accounts.

If you choose to unlink your accounts, purchases will be refunded to the account that made the purchase. Even if unlinked, Microsoft and PlayStation® accounts can only be relinked to the original account.

Again, this is a Sony limitation. It is not a limitation imposed by Microsoft/Minecraft.

Regarding the emails you lost access to, depending on the specific situation of your account, you can try to recover this account, such as filling out the recovery form.

Please feel free to let me know if you have any further updates, thanks. 

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

I am having the same problem on Minecraft Bedrock on PS5, is there a solution for this issue on other platforms?

Hi DJAG, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Drowned is a network error code.

Please, change your connection DNS.

ON PS5:

Go to Settings > Select Network > Select Settings > Select Set Up Internet Connection > Find your Connection > Press Options Button > Select Advanced > Select DNS Settings > Select Manual

Input these:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Then, delete the Minecraft local save data, this will enable you to link the account again.

Follow these steps:

On your PS5, Go to Settings > Saved Data and Game/App Settings. Select Saved Data (PS5)

Select Console Storage and select Minecraft > Delete.

Once deleted, launch the game again and do the linking process one more time.

If it still does not work, please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

I hope this helps.

Hi there Shannon B.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues using Minecraft multiplayer.

Start Minecraft on the PS5.
Go to the main menu and select the “Sign in with a Microsoft Account” option.
Note the account details displayed. Ensure that this account matches the one you intend to use for multiplayer features.

Verify Your Microsoft Account Credentials:

Visit the Microsoft Account website on a computer or mobile device.
Log in with the credentials you think are correct.
Check the account details, such as your gamertag and email, to ensure they match those used in Minecraft on the PS5.

Change Minecraft Settings for Multiplayer
On PS5:

Open Minecraft Settings:

From the Minecraft main menu, go to “Settings.”

Access Privacy Settings:

Navigate to “Profile” and select “Manage Account” or “Privacy & Online Safety.”
You may be prompted to log in again. Use your Microsoft account details.

Adjust Multiplayer Settings:

Ensure the options for playing with others and participating in cross-platform play are enabled.
Set permissions for multiplayer games and communicate with others to “Allow” or adjust as needed for privacy.
Check for PS5 Restrictions:

Go to the PS5’s system settings.
Under “Users and Accounts,” navigate to “Parental Controls/Family Management.”
Ensure there are no restrictions that would prevent multiplayer gameplay.

On Other Platforms (if applicable):
Java Edition on PC:

Launch Minecraft and log in with your Microsoft account.
Go to “Options” and then “Multiplayer Settings.”
Adjust settings for visibility, chat options, and multiplayer preferences.

Bedrock Edition on Other Devices:

Open Minecraft and navigate to “Settings” from the main menu.
Select “Profile” and adjust your multiplayer settings accordingly.

Sync and Test Multiplayer Features
Cross-Platform Play:

Ensure that your daughter’s PS5 is connected to the internet and that Minecraft is up to date.
Invite friends through the “Friends” tab in the main menu by adding their gamertag or inviting them from your friend list.

Join a Server or World:

Test multiplayer by joining a server or another player’s world. Go to the “Play” tab, select “Servers,” and join one of the available servers.
Alternatively, you can join a friend’s world by selecting the “Friends” tab and choosing a world they are hosting.

If you’re facing account issues, make sure no other accounts are signed in on the PS5 that might conflict with your desired Microsoft account.
You might need to log out of other accounts and ensure only the correct one is signed in.

Ensure your internet connection is stable. A weak connection can cause issues with joining multiplayer games.
Restart your router and PS5 if you experience persistent connectivity issues.

Make sure both Minecraft and the PS5 system software are up to date. Sometimes, updates are required for multiplayer functionality.

If your Microsoft account is part of a family group, ensure that your account permissions allow for multiplayer gaming. Adjust these settings on the Microsoft Family Safety website if needed.
Double-check that no parental controls are blocking access to multiplayer features either on the PS5 or within the Minecraft settings.

I hope this helps.

I shall be here for your response. -Lumie