Minecraft Coins Not Delivered

Hi.

You can check your Order history to verify what you've ordered from Microsoft.

But if you have ordered from elsewhere you need to speak to the place you ordered from

Many thanks

Zed

Thanks Zed,

The order is there in our MS Store order history, they coins were just never delivered.

You will need to ask for a refund.

You could also try talking to the team on the chat box at here

https://support.microsoft.com/en-us/contactus/

And type speak with an agent and follow the drop down box.

Or

Here is the page to look at.

https://support.microsoft.com/en-us/help/10558/microsoft-store-returning-items-bought-for-exchange-refund

Shouldn't take too long but with everything I would place a refund In and then give it up to a week before trying again.

Many thanks.

I was able to figure out the solution!

For anyone else who has purchased and tried to redeem multiple of the same Minecoin denomination gift cards to an account, do the following:

1. For Minecoins and Minecraft, redeem the first code. It should redeem successfully.
   
2. This seems to put the redemption in a "waiting to be delivered state." This is what prevents the 2nd code from working.
   
3. On the account receiving the Minecoins, log into Minecraft and go to the store.
   
4. Ensure that the new coins have been delivered/received.
   
5. Once the first code of coins has been delivered/received into the account, you can now redeem another code!
   

Hope this helps others looking for this issue! It seems you just need to deliver/get the coins on the account before you can redeem another "same" code/denomination to the same account.

This should be really be documented in the FAQ!

The coins should be delivered directly to the game. The site may have just been confirming your address with the account