Minecraft coins do not appear when purchased

Try to remove and add again your account on box. Can you see that purchase on the account web page? The good thing would be to contact support. Link

I would recommend reviewing the purchase history of the account the coins were redeemed for to make sure there are no issues listed there. You can check that at the
Microsoft Account page under Payments & Billing > Order History. You should see the redemption of the code and coins in that list.

This page here has a FAQ
for the Minecraft Marketplace with different topics such as "I tried to use Minecraft Coins to make an in-game purchase, but something went wrong. What should I do?" and "I didn't receive the Minecraft Coins that I purchased. What should I do?" that
might be helpful in pointing you in the right direction.

I'd also check purchases from within the Minecraft Marketplace to see if anything was accidentally purchased?

Let us know if you have any questions, or if those links don't help resolve your issue.

Hi GingerSnark,

Thank you for the update. If he is playing on the iPad, then you need to buy the Minecoins using the Apple Store account that is on the iPad, not his Microsoft account. His Microsoft account would only be used if using a Windows 10 device or Xbox One console.
The Xbox Live profile associated with the Microsoft account would allow the coins and any content purchased with the coins to be shared across other Minecraft devices.

For example, if you play on both a Windows 10 device and an iPad and purchase Minecoins on your iPad, you’ll pay for the coins using your Apple Store account. Later, when you play on your Windows 10 device, your coins will be available along with any
purchases that you made in the Minecraft Marketplace. If you then decide to purchase more Minecoins on your Windows 10 device, you’ll pay for them using your Microsoft account and your coins and purchases will be available the next time you play on your iPhone.
Let's say if you later purchase a Fire TV, everything will also appear there when you sign in with your Xbox Live account.

So in this case, you would need to buy the coins through the Apple Store using a payment method setup on an Apple account. If you need help with that I recommend contacting
Apple Customer Support.

Sorry to hear about your purchase delay. It should've already appeared in your account if you purchased it. When I resubbed to EA Access to get some Apex coins, I had to quit my game and restart before I had access to my coins. I wonder if that applies
to you but it sounds like you already tried to restart. I would suggest contacting Microsoft support and see if they can troubleshoot your coins.

I apologize but there is no phone number available.