Minecraft code redeem issues

messiahrules · May 13, 2020

Hello,

Hoping someone else had similar experience and can help.

I purchased Minecraft digital code for my son last week and we were able to get Minecraft up and running on our Xbox one under his profile - being minor, he is registered as a child account via Family setting.

We were trying to add his friend so that they could play online together, but for some reason, could not add her and she could not add him. So after numerous attempts, thought perhaps uninstalling and reinstalling Minecraft will help.

When trying to reinstall, got an error that he code had already been used once and could no longer be redeemed. I reached out to Xbox Support to get a new code but received (IMHO quite unhelpful) response that reads as below and they also went ahead and
closed the case.

At this time, we are not able to process your code replacement request. The code that you are trying to redeem has already been redeemed on another account last <Redeemed Date>.

You can refer to the support links below to help you out with sharing game licenses from another account to your console:

My Home Xbox setting - https://support.xbox.com/en-

I assume as the ticket was opened by me, they are referring to my son's account as the "another account", but i just need to reinstall the game on his child account on the same Xbox one.

Any suggestions on next steps? Thanks much for your help.

:)

Tadeu dailson

Hi James, I hope you are well.

Please check these steps.

If you are having issues with your Minecraft gift redemption code, first check if it was purchased before December 1, 2020, as in this case you will need to contact Minecraft Player Care. If the code is newer, try redeeming it on the official Minecraft website or, if it is for the Bedrock Edition, on the correct console or device. Make sure your friend is also logged into the correct Microsoft account to redeem the code.

Steps to try to resolve the issue:

1. Check the code:

Make sure the code was entered correctly and there are no typos.

2. Redeem on the website:

Try redeeming the code on the official Minecraft website (https://www.minecraft.net/pt-br/redeem).

3. Redeem on the console/device:

If it is for the Bedrock Edition, try redeeming the code directly on the console or device where the game will be used.

4. Check Microsoft account:

Make sure your friend is logged into the correct Microsoft account where the code will be redeemed.

5. Redirection:

If there is a redirection to the Microsoft page, make sure they are correctly logged into their Microsoft account.

6. Network issues:

Check for internet connection issues on both your side and your friend's side

XBF Leo G

Hello messiahrules,

Thank you for posting on the Xbox forums. We understand that you are getting an error message regarding the redemption of the code for the game when you try installing Minecraft. Do you see the redemption of the prepaid code for the game on

the child account's order history? You can also
view the games that the child account owns from the Xbox website. You just need to log in to the child account through the website that we provided. You can also use these resourced to check all the accounts that you and your son own for the game. Be sure
to let us know the results messiahrules!

Rodrigo Oliver

Hi Skeleton, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can redeem them in the Consoles or on the Website.

Please, follow these steps:

Using the Consoles:

Press the Xbox button to open the guide, and then select Store.

Press the View button to open the side menu, and then select Redeem.

Enter the 25-character code, select Next, and then follow the prompts.

Using the Website:

Follow the link below, enter the 25-character code, select Next, and then follow the prompts:

https://account.microsoft.com/billing/redeem

For more information: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

I hope this helps.

Kelly Page1

Same issue here....

I purchased a Minecraft Java & Bedrock gift card for my son this past Christmas. We are unable to redeem the value of the gift card.

1. We logged into his account, navigated to redeem, entered the 25-digit code and it said we were good to go. He logged in and did not see the increased in MineCoins.

2. We repeated the process and it said it had already been redeemed.

3. We logged into his account, we saw the order but it reads as $0 instead of the $29.99 I paid when the card was purchased.

Please help.

ChaosGamerAH

so xbox minecraft code cant be used to redeem java minecraft?

Minecraft code redeem issues