Minecraft account not working since migration

Hi Trungpham_bucac,

Thanks for bringing your question to the forums. Our focus here is on helping with a wide variety of Xbox product and service-related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.



For this, the best approach is to review Mojang's migration documentation. This resource offers step by step guidance with visuals where you can make sure no steps were missed. This Mojang Article and FAQ discusses the Minecraft and Microsoft credentials and should have the answer to the credential part of your problem. If those resources don't solve your problem, you will need to contact Mojang in the Minecraft Help Center. This link should take you directly to the contact form, but if it doesn't work, go to the home menu of the Minecraft Help Center, scroll to the bottom, and select "Contact" for the form.

Also keep in mind, Mojang may ask you to confirm your Xbox purchase history, which we recommend doing in a different tab while submitting your support request.



As this is out of scope for us on the Xbox Forums, we are going to close the thread. If you still need assistance with an Xbox product or service, feel free to create a new thread.



Thanks again for posting your question, and have a great day!

Well I can confirm my account migrated properly since I recieved a confirmation email as well as the migrator cape in minecraft.

Hi Wolfski105

Sorry to hear about what happened, however, since your dad used the same Microsoft account to migrate the Mojang account - technically it became one since Microsoft integrated both Minecraft Java and Minecraft Bedrock through the years as they slowly migrated everyone.

I understand that it may worked fine because Java and Bedrock were running separately. But now, the Microsoft account system treats gamertag as the main identity across all platforms.

So your username on Java and gamertag on Bedrock are treated as one account, not two. With this, there's no way to remove or separate them at this point since your father migrated your Mojang account to a Microsoft account that was being on console.

If you had already migrated your minecraft account to your dad's account there is no way to migrate it again. According to Minecraft support, this migration is permanent.

How to Migrate a Legacy Minecraft Account to a Microsoft Account | Minecraft Help

This is assuming that's the migration you are referring to. But you can double check with Minecraft support.

So back on late 2021 my account was hacked then migrated to a Microsoft account. I have already contacted Minecraft support but they said that they could not help me since my account was already migrated, and that I should contact Microsoft support instead. I still have the transaction ID and the name of the account.

Wait. So you are saying before you could migrate your minecraft account to your own Microsoft account someone else got into your minecraft account and migrated it to their own Microsoft account first?

Is that what happened?