minecraft account merge missing game

here are screenshots of each mentioned interface ***Removed PII*** is connected to the ***Removed PII*** Microsoft account. I've followed the manage profile link on the Minecraft launcher, and it takes me to the painted wolf account. I have not encountered error messages. please note that the website also claims that I own 'Minecraft: Java & Bedrock Edition for PC' not just java addition. the Minecraft website that you pointed me towards also say that I own java and bedrock editions

EDIT: Removed personally identifiable information (PII) from post.

Hello paintedwolf4062,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Minecraft and is unable to because the game license is not being read by the apps you are using. Let us check on this together so you will get back to gaming.

Based on your description, you have successfully merged your Mojang account to Minecraft Account that could mean you can use this account to start playing Minecraft. To better isolate your issue, we would like to ask for few questions:

• Now, when you said online Microsoft store, are you referring to access the Microsoft Store website? If yes, please check if you are using same credentials all throughout the apps (Windows Store, Xbox app and Minecraft Launcher) and on online Microsoft Store.
  
• Do you have screenshot of the issue? Did you encounter error codes/messages?
  
• Also, please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here:
  
  • Microsoft Account | Home
    
  • Log in | Minecraft (please choose this part)
    
    
    

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello paintedwolf4062,

We appreciate your patience and time posting here.

Indeed, it is showing in your account that the games were bought on that specific profile. Once, you started to play Minecraft this should be showing on your Xbox app's game library. Now, we recall a bug that was resolved in Mojang. You can see the said bug in this link: [MCL-16570] I bought Minecraft, but there's only a demo version. - Jira (mojang.com)

The game developer has a suggestion to all that is having similar issue. Please check the link. If any case, this will not work we encourage you to submit a bug to the game developer through this page: Report a Minecraft Bug | Minecraft

We are positive that you’ll get more relevant information and best resolution to your concern.

Regards,

Yes it is the same account. Infact its the same email. my Mojang account uses the same email as my Microsoft account. This only started happening when Microsoft stated they would be merging accounts with Mojang.

I did the process of merging and now I no longer own minecraft.

BRO IS NOT THE SAME MOST OF THE FUNCTION IN BEDROCK EDITION ARE MISSING IN MINECRAFT WINDOW EDITION. EXAMPLE NO F3 FUNCTION... THE GLASS ARE NOT MERGE HOW IT CAN BE CONSIDER ARE THE SAME VERSION.

SOUND VERY GOOD JAVA AND BEDROCK EDITION BUNDLE CAME OUT BUT AT THE END TOTALLY NOT THE SAME EDITION IT JUST PUTTING MINECRAFT MOBILE INTO WINDOW NOT BEDROCK EDITION. I FEELS LIKE GET SCAMM BY THE TITLE THAT WHAT I BOUGHT.

PAY AS SAME AMOUNT BUT I GET A MINECRAFT IN WINDOW BUT CANNOT PLAY BEDROCK WHAT A JOKE FOR THIS.

I WANT MAKE REFUNDING FOR THIS ALSO CANNOT. TOTALLY GET SCAMM.

IF CAN PLEASE HELP ME DO REFUNDING. I WANT CHANGE TO MOJANG ACCOUNT BUY MINECRAFT I DONT WANT TO USE MICROSOFT ACCOUNT BUY.





NO MERGE....... I BOUGHT RM116 BUT MY GLASS FEATURE CANNOT MERGE WHAT A JOKE