Minecraft Account Lost After Migration

Hello again, try to contact Xbox Support, there have been some has been an issue since yesterday and I'll guess it is been worked on, I'll suggest you try again after a few hours and also try using multiple browsers as well.

https://support.xbox.com/en-us/contact-us

Sorry for the inconvenience.

Hello,

I wrote a ticket on minecraft help center but firstly helper said that they can't help me, and after forwarding my ticket to company reprensentative, helper told me that they cannot help me because the game was purchased on Xbox Game Pass and because of that he told me that I should go to Microsoft for assistant, so here I am waiting for help.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Nessai and Happy New Year, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check this issue of your account, the ideal would be to contact mojang support.

https://help.minecraft.net/hc/en-us/requests/ne...

https://help.minecraft.net/hc/en-us

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hi Brennan Carlson,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you are trying to get back to your account after you migrated from Mojang to Microsoft. We understand that you would like to sign in and use the old account for the game instead of accessing the new account. We would like to set your expectation that Community doesn't have the ability to check or handle account/refund concerns since we do not have the right tool to process such request. However, we can walk you through the Minecraft website and show you how to sign in with your account. If you believe that you have tried the right account but the game you once played with Minecraft is not showing, please contact Mojang Support.

How to sign in to Minecraft website after migrating Mojang to Minecraft account.

• By signing in to your account, you will be prompted with this screen. Visit: Log in | Minecraft
  
• 
  
  
  
• If you notice the blue boxed option is the one with button. You will see the message: Sign in with Microsoft. You will use this button to sign in with Microsoft account which you migrated your Mojang with.
  
• Meanwhile, the yellow boxed one on the screenshot, this part will be used for signing in Mojang account.
  
• This prompt is very similar to what you will be seeing on Minecraft Launcher. Try to do select the blue boxed option or select the button for Sign in with Microsoft, to access your Microsoft account.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community