Minecraft account hacked, Customer support not helping

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I tried both, I couldn't really reset my password since my email was changed and all of a sudden there was no account linked to it so I contacted customer support. What confuses me a bit was that we successfully identified that my account was indeed compromised and that I am the owner of the account but I still couldn't recover it.

anyways the Service request number ********* [Mod removed]

Thanks for your answer

actually, this is exactly what I did. I tried to get my account recovered and they ended up just telling me there's nothing we could do and suspended it instead. that's why I'm a bit upset we couldn't just get my Minecraft account back instead of going to Microsoft customer support.

Hello Choc_Shake,

Sorry to hear your account has been hacked. Was it your Microsoft account that was hacked and the e-mail changed?

We have an article with information on what you can do if you have been hacked. If you think your account has been hacked - Microsoft Community

You'll have to use the links provided in the article to try and recover your account. This article has the helps you through the account recovery form. Help with the Microsoft account recovery form

-Hayabusa

Thank you for your reply. Did you click through the links and try to recover it yourself, or did support try to help you through it? Do you happen to have an SR number for your submission?