Minecoins not working

GauntAthlete910 · Feb 9, 2020

On Tuesday i got Minecraft physically for the xbox one, and it came with 700 minecoins, but when i redeemed them, they did not appear, and i still do not got them. Is there any way to get my minecoins now that they will not appear.

:)

GauntAthlete910

I cannot remove my profile, because then my Xbox can become unusable. so how can i get in touch with mojang? because i do not want to call them on my phone.

XBF Steven R

Hey there GauntAthlete910,

Thanks for reaching out to the Forums for advice on getting to the bottom of this and making sure that your add-on content is applied appropriately. I can totally understand how this could be distressing. I suggest

removing your profile off of the console and then re-downloading it back from Xbox Live.

If that does not help, then I suggest getting in touch with
Mojang directly. Even though Microsoft allows the game to run on their platform, they are the ones in charge of making sure everything populates as should in game.

When you get the chance, give those steps a shot and let us know if that helped.

Thanks!

GauntAthlete910

Have you checked your order history of your account on the website to see if it went through.

I have, it says it had been completed, but in the game itself, it is not there at all.

NeoDan123

Have you checked your order history of your account on the website to see if it went through.

GauntAthlete910

also, this add on content is not re downloadable, it is a one time permanent thing in a account.

Minecoins not working