Minecoins in wrong account

Discus and support Minecoins in wrong account in XBoX on Windows to solve the problem; Hello! My daughter got some Minecoins for Christmas. When we entered the code, we made sure we were logged into her account, yet the Minecoins went... Discussion in 'XBoX on Windows' started by Ellie_sweetie, Dec 26, 2022.

  1. Ellie_sweetie
    Ellie_sweetie Guest

    Minecoins in wrong account


    Hello!

    My daughter got some Minecoins for Christmas. When we entered the code, we made sure we were logged into her account, yet the Minecoins went into my husband’s who is the family account admin.

    How do we fix this?

    TIA for your help.

    :)
     
    Ellie_sweetie, Dec 26, 2022
    #1
  2. Geri M. Win User

    Minecoins in wrong account

    Hi Ellie_sweetie,

    We appreciate you for bringing this up to Xbox Community Forum.

    We understand the inconvenience caused. As per description, the Minecoins of you daughter was erroneously redeemed to your husband's account who is the family admin. Let us check on this together and sort this out to assist your concern.

    As of the moment, nothing can be transferred between accounts and vendors usually do not refund gift cards once redeemed. Redeem Minecoins & Minecoin FAQ | Minecraft.

    The best option to your situation now is to buy digital gift from Minecraft using the Minecoins and gift it to your daughter. Refer to this link How to Digitally Gift Minecraft: Java & Bedrock Edition for PC – Home.


    [​IMG]


    Another helpful article here. What are Minecoins in Minecraft and how to buy them? (sportskeeda.com)

    We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



    We will be glad to follow up and help you.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    Minecoins in wrong account

    Hi Ellie_sweetie,

    We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)


    [​IMG]


    Thank you for your understanding.

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  4. Oraclea Win User

    Purchased Minecoins on wrong Microsoft account.

    Hi, for this request, I'd recommend reaching out to Official Xbox Support to chat with a billing agent. You can contact them at the following link: https://support.xbox.com/contact-us
  5. Lucas Lauer Win User

    Redeemed minecoins that went into the wrong account

    Hello, Wenc514. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    Unfortunately, nothing can be transferred between accounts. And usually vendors do not refund gift cards once they are redeemed - so do Xbox. Sorry about this.

    The only way to prevent this is to make sure you are signed in with the same account that will receive the code and double check when redeeming the code.

    Feel free to ask back any questions.
  6. HudsonKnights Win User

    minecoins purchased but not appearing on ipad

    Hi Jesse,

    Thank you for that advise. I have reached out and they have were able to 'grant' (their words) the minecoins.

    I now wonder what I did wrong or if there is a better way of adding these minecoins to the account? I am nervous to add a second card I have.

    This is the link I used and scrolled down to the card that matched the one in my hand.

    https://www.minecraft.net/en-us/redeem

    Regards

    Mat
Thema:

Minecoins in wrong account

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