Mijn gift card werkt niet [Translation - My gift card doesn't work]

[TRANSLATION- MY GIFT CARD DOES NOT WORK]

Hey there, have you tried any of the other redemption options: Xbox, Windows 10, Xbox App, Website.

Hi! You can redeem your gift card via different platforms: your Xbox One, the Xbox-app for mobile and Windows 10 or via your web browser. So if one method is currently not
working, just try another one. I hope this helps!

goedendag

Kun je alsjeblieft iets meer uitleggen wat je bedoelt dat het niet werkt

[Translation - Good day can you please explain something more what you mean it doesn't work ]

My gift card only has 15 digits. How do I redeem it??

It's not an Xbox gift card it's a Steam gift card go on Steam and it'll work just fine

Web translation:

please help

yesterday I bought a 200 gift card but the cashier did not activate the card someone knows how I can activate it is to buy my game pass this month please help

Response:

Hi there,

in a situation like this, it's best to wait 24hours and then try again. if that doesn't work the only option would be to take the card back to the retailer to have it activated. See this link for more information in regards to this issue:

https://support.xbox.com/help/subsc...es-gifting/troubleshoot-gift-card-code-issues