Migrated Minecraft from Mojang to Microsoft - Says I do not have access to Minecraft

Discus and support Migrated Minecraft from Mojang to Microsoft - Says I do not have access to Minecraft in XBoX Accessibility to solve the problem; Hello, I migrated from a mojang to microsoft account some time ago and have been playing Minecraft Java edition since. I downloaded the new launcher... Discussion in 'XBoX Accessibility' started by FranboLobo, Nov 9, 2021.

  1. FranboLobo
    FranboLobo Guest

    Migrated Minecraft from Mojang to Microsoft - Says I do not have access to Minecraft


    Hello,

    I migrated from a mojang to microsoft account some time ago and have been playing Minecraft Java edition since. I downloaded the new launcher today, however when it opens I am informed I have not purchased Minecraft even though I have owned it for many years.

    I followed the link to contact support to fix this byt have been taken to this community forum, while presumably I need Microsoft to fix this problem.

    How can you fix this?

    Francesco

    :)
     
    FranboLobo, Nov 9, 2021
    #1
  2. redpenblackpen Win User

    Minecraft won't accept Microsoft account

    The Minecraft migration from Mojang is on a separate Microsoft account. How can I access my purchase?
  3. Erfan Heydarzade Win User

    I lost my minecraft account transaction number because I deleted all emails by mistake

    I bought from minecraft.net but they leave a recorded message in their ticket saying contact microsoft support

    To be more precise, they say:
    "
    Hello,

    Thank you for contacting us for help with your Java Edition account.

    As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

    If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.

    For further information about the end of account migration, please visit this article.

    Regards,
    Minecraft Support
    "

    I have already changed this account to Microsoft ( migrate )
    And what should I do now?
  4. Francia J. Win User

    Migrated Minecraft from Mojang to Microsoft - Says I do not have access to Minecraft

    I apologize for the trouble, in this case, the best option will be to check all possible emails that you may have used in migrating your account.
  5. FranboLobo Win User

    Migrated Minecraft from Mojang to Microsoft - Says I do not have access to Minecraft

    Thanks Francia.

    Regarding (2) and (3) :

    (2) I am certainly not logging in with the mojang account details

    (3) The migration has been completed, when I tried to sign in with the mojang account I see the "Account has been migrated..." message

    I had already tried to check the help link and the most relevant item is:

    I forgot which email I used to create my Microsoft account

    If you forgot which email you used to create your Microsoft account for migration you will need to speak with Microsoft support to recover the email address used to sign-up.

    Which brings me back to (1)... I am not certain the account I used. When I look into the account section of the launcher (the old one) I can see an account name and nickname (presumably) but there is no indication of the email used.

    When I try and manage the account I am asked to login... however as I am not certain which email I used... <start recursive loop here>.

    So back to the help file instructions... I tried following the link to speak with "Microsoft support to recover the email" but ended up here on the community site.

    Any ideas?
  6. Francia J. Win User

    Migrated Minecraft from Mojang to Microsoft - Says I do not have access to Minecraft

    If you don't know the email address that you have used that will not be possible since recovering a Microsoft account through recovery form requires the email address.
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Migrated Minecraft from Mojang to Microsoft - Says I do not have access to Minecraft

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