Migrated Minecraft Account - Missing Game

AbbieP_05 · Sep 5, 2021

So yesterday I migrated my account from a Mojang account to a Microsoft account. I did all the steps correctly but yet when I log into my Minecraft account with the Microsoft acc it says that I don't own Minecraft. It then suggests I log back into my Mojang acc but when I try to it tells me that the account has been migrated (Which is to be expected). Now following this I have gone through all the different steps listed from the Minecraft Migration FAQ to the steps suggested here with Minecraft and I can't figure out a way to make my account be "fixed". I know that my older sibling migrated their account doing the same steps I did and their account has no issues like this.

I don't know what else to do and I don't think it's right that I should have to purchase the game again considering I was playing the game 2 days before I migrated my account. Is there some other sort of step I can do that will make the account acknowledge the transfer so I can play again or is this some sort of bug that needs to be squashed?

:)

SmartLace1968

Hi there! This is Virginia O.

I understand that you need help with the recover of your old Minecraft account that missed the migration period.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, in your case that you missed the migration period it means you no longer have access to your Java Edition account or Minecraft: Java Edition. And if you wish to continue playing Minecraft, you will have to buy Minecraft: Java & Bedrock Edition using a Microsoft account.

For your reference about what happens to the accounts that missed the migration, please open this link: https://help.minecraft.net/hc/en-us/articles/19...

Thank you for your cooperation.

AbbieP_05

Thanks for that

Currently waiting for a reply from Mojang in regards to this so hopefully they'll get back to me soon so we can hopefully get this all sorted

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Have you tried to sign out and sign back in on the Minecraft Launcher using the Microsoft account that you have used?

For cases like this, it may mean that the Microsoft account where you're currently signed in is not the one that you have used in Migrating your Mojang account.

Francia J.

It may take 24-72 hours but hopefully, everything will work as planned. You're welcome and thank you.

AbbieP_05

All good

I can't use the old credentials as it says that the account has been migrated

Migrated Minecraft Account - Missing Game