Mic's on two-headsets no longer working

Discus and support Mic's on two-headsets no longer working in XBoX on Consoles to solve the problem; About 2 months ago my Microsoft Xbox One Stereo Headset Microphone stopped working. Audio still works fine, but for whatever reason the microphone... Discussion in 'XBoX on Consoles' started by NWMotiv, Nov 21, 2015.

  1. NWMotiv
    NWMotiv Guest

    Mic's on two-headsets no longer working


    About 2 months ago my Microsoft Xbox One Stereo Headset Microphone stopped working. Audio still works fine, but for whatever reason the microphone stopped. I figured this might be an adapter issue, so I bought a new one, didn't fix the issue, so I chalked
    it up to a broken mic on a brand new headset.

    Rewind to 4 days ago and the standard headset that ships with the Xbox One started experiencing the same issues. Audio, but no mic function.

    I've gone through all the steps posted here in the forum and chatted with support for over 2 hours trying to resolve the issue. It's not a hardware issue, my stereo headset mic works on my phone.

    Things I've done:

    • Hard Reset (multiple times)
    • Re-recognizing signed in user
    • Updating both controllers (both controllers are now fully updated)
    • Removed Profiles from Xbox
    • Cleared the MAC address info
    • Deleted all temp storage multiple times
    • I've tried assigning the controllers to my profile
    • I've tried my iPhone headset/mic and it only creates massive static and popping
    • Reset home network
    • Verified Wireless strength and signal (100% strength with good down and upload speeds and an OPEN NAT)
    • Party Chat over Kinect works just fine
    • Xbox is updated with the latest update
    The only thing that COULD be potentially an issue is that BOTH controllers are completed jacked. Which for $60 a pop an incredibly bad thing to happen as I'm also guessing I can't get new controllers over an issue out of my control.

    I really hate to post yet another thread regarding the issue, but Xbox Support basically said i'm sh*t out of luck and determined it to be a hardware issue and i'm out of warranty... but that still remains to be seen as both controllers still work with all
    their functionality, minus the microphone.

    :)
     
    NWMotiv, Nov 21, 2015
    #1
  2. Xbox one mic not working

    My issue is that I can't hear anything from the headset. The mic's working alright and the Orange light comes on when I click the button. No sound when I click the volume up and down though and no sound from chats. It was working just yesterday and after
    a night it wasn't.
     
    Gandhis Return, Nov 21, 2015
    #2
  3. Cleveland63b
    Cleveland63b Guest
    Microphones on both of my headsets not working since this week's update

    2 controllers tried and 2 headsets tried and my mic's still don't work....guess its time to start emailing I've had a few posts on here with no input from them.
     
    Cleveland63b, Nov 21, 2015
    #3
  4. NorthsideGlyde3 Win User

    Headset Mic No longer works

    HE IS RIGHT!!

    This is definitely something they know about and I feel like don't care. When I bought my Xbox One. Everything that came with it had to be replaced. The console, the controller, and the headset all in only a few months. One after the other starting with
    the controller, which the LB button quick working in a month. The the console was bricked while it was installing a system update from Microsoft. After I got it back my mic stopped working shortly after, suddenly and for no reason at all. It's still in a box
    with their address on it in the trunk. I bought a new one because it was almost as cheap as paying to have it sent back. Well guess what? Yup, you got it, a few months of use and right in the middle of a GTA session while trying to introduce a friend to the
    game it stopped working mid-sentence. Same problem.

    Here's the moral of my story and what I will be doing to remedy this situation:

    BUY A TURTLE BEACH HEADSET or something comparable

    Microsoft makes junk and they do not care. Here's a computer, it's gonna get viruses, somebody might steal your identity and bank account, the thing might just freeze up all together for no apparent reason, but don't worry... it's cool.

    They figure they will replace anything in warranty no problem and they stay really busy honoring them warranties. They just bank on most people are just going to replace it on their on or lose their proof of warranty or that you will forget its covered by
    warranty or whatever. Just that you wont actually make them replace it and they will get paid over and over for the same thing.

    By the time you end up buying a good set because you replaced the other one so many times you could have already paid for the good set and never went through the headache.

    Dont count on your replacement to perform any better. You will be disappointed.
  5. ZombieCartmanYT Win User

    Headset Mic No longer works

    I can almost assure you that the wires inside are the problem. The stock chat piece has a fundamental design flaw in that the wiring comes straight out of the adapter and those wires end up getting repeatedly kinked to the point of failure. i don't know
    if there is a warranty for that item, but they are only 25 dollars to replace. That being said a new one will eventually fail as well.
  6. GHZone Win User

    XBOX 360 headset

    Their is no mute button, either the two headsets don't work or the port where the mic plugs into on the controller doesn't work anymore, you can either try the headsets with another controller or buy a new headset.
  7. RoAdMoNstER725 Win User

    Stereo headset randomly stopped working

    I have the same issue.

    I have a headset adapter and a pair of music headphones w in-line mic that I've used for months and the mic no longer works w the xbox one. Still works w phone, so it didn't break.

    The headset adapter works w my 360 headset and the 2.5 to 3.5 adapter, so it's not the controller. All firmware is up to date. There was a console update, and the mic hasn't worked for party chat since then.

    Can't figure out why it stopped working.
  8. XBF Diego M Win User

    Headset

    Hi Sam,

    Since the mic is not working on two different controllers, then it's possible the mic itself is malfunctioning. Have tested the headset on another device to confirm the mic works? Try it with a phone on a voice call or try it on a PC or tablet on a Skype
    call or some other method in confirming others can hear you with that same headset on another device.

    Try the headset with another device and let us know that the microphone is working correctly.
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Mic's on two-headsets no longer working

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