Microsoft's Xbox support

Thanks. Again totally get that but its not that he bought bread and didn’t like it. The shop keeper sold him a packet of cigarettes with someone elses ID and he went back and bought several more. I cant blame Phillip Morris as the shop keeper should
have ensured checks he made were correct, evenn though i hte the fact that Phillip Morris produced the product in the first place. If the shop keeper chooses to sell an dictive product, he must also take measures to ensure that product is not consumed by minors.
A landlord that keeps serving a drunk man beer is the irrisponsible one and should have had a duty of care before the man fell iver and badly banged his head! The Landlord here takes nil responsibility!!

Bad typos there I’m afraid. 🙁

Thanks. Again totally get that but its not that he bought bread and didn’t like it. The shop keeper sold him a packet of cigarettes with someone elses ID and he went back and bought several more. I cant blame Phillip Morris as the shop keeper should have
ensured checks he made were correct, evenn though i hte the fact that Phillip Morris produced the product in the first place. If the shop keeper chooses to sell an dictive product, he must also take measures to ensure that product is not consumed by minors.
A landlord that keeps serving a drunk man beer is the irrisponsible one and should have had a duty of care before the man fell iver and badly banged his head! The Landlord here takes nil responsibility!!

After entering in the passcode 3 times it will then ask for the password for the account to reset the passcode the best thing to do is make a password that your son will not know. Or even better yet make your son a child account that has restrictions
on making purchases on the account and this would prevent it in the future.

Understand moving forward, but no longer relevant as the XBox is no more. I am talking about speaking to an empowered individual withing a multi billion $ organisation to be able to seek some level of responsibilty for promoting money making games on their
platform that specifically targets kids to spend their limited money and to at least take some corporate responsibility for what for them is a drop in the ocean and to us IS the ocean and re-emburse accordingly for what has proven to be a very unfortunate
catalogue of mistakes made by a child.

There's a problem with that line of thinking though. Per the
Microsoft Services agreement:

iii. Kids and Accounts. By using the Services, you represent that you have either reached the age of “majority” where you live or have valid parent or legal guardian consent to be bound by these Terms. If you do not know
whether you have reached the age of majority where you live, or do not understand this section, please ask your parent or legal guardian for help and consent before you create a Microsoft account. If you are the parent or legal guardian of a minor who creates
a Microsoft account, you and the minor accept and agree to be bound by these Terms and are responsible for all use of the Microsoft account or Services, including purchases, whether the minor’s account is now open or created later.

Hello Lank!

Sorry to hear that you had to go through such an ordeal trying to get your refund for those unauthorized purchases. I am very familiar with what happens with Fortnite and how kids have been buying Vbucks under their parents noses at times only for the parents
to be slapped with a bit chunk of their money gone. It's frustrating.

Unfortunately, it is true that the refund policy has been updated with the recent instatement of our refund request form. Xbox does now have a team that is responsible for reviewing those requests and applying refunds as policy allows, and if they denied
you, it might be that you're ineligible and that might not be something that can be changed.

The good news is that we do have a means for you to prevent falling into a situation like this in the future. There's this feature on the Xbox, called a passkey, that you can set up so that in order for your child to purchase anything on the console, they
would need to have you enter a pin as consent.

If and when you get a chance, I would suggest reviewing our support pages entitled

Benefits of setting a passkey on your Xbox one console,
How to create an Xbox One passkey, and
Require a passkey for purchases on your Xbox One console.

Hope this information helps keep you from ever having this happen in the future, and that it was helpful

Much thanks for the read!