Microsofts Poor Refund Policy

I requested a refund after not liking a game that i played for less than 2-3 hours and tried to refund the game on the same day but the refund was denied so i spoke to customer support who told me to reply to the email with more reasoning so i did. A day
later my refund case was closed and never got another decision. Tbh thats just poor customer service especially since ive been a member of xbox live for over 7 years just puts me off even buying anything off the Microsoft store due to shoddy refund policies.

:)