Microsoft's Advanced Exchange Service?

I was checking the repair services terms and conditions:

https://support.xbox.com/help/hardware-network/...

Some devices are eligible for this instant delivery, it seems you're device is not eligible according to section 16.

I'm going to attach it:

"In certain countries, Microsoft offers Advance Exchange Service (“AES”), under which you can receive a device prior to shipping your Microsoft Device to Microsoft for service, with certain conditions. If your Microsoft Device qualifies, Microsoft will ship a replacement device (the “Advance Exchange Device”) to your designated location when you request covered warranty service. You must return the original Microsoft Device to Microsoft within fourteen (14) days from the date Microsoft ships the Advanced Exchange Device. When you elect to add AES to your request for covered warranty service, you AGREE to the following terms:

Your Microsoft Device will not qualify for AES if the Device is damaged and/or is not covered under the Microsoft Manufacturer’s Limited Hardware Warranty & Agreement, the Extended Hardware Service plan, or the Microsoft Complete plan, as applicable.

The Advance Exchange Device will be shipped to you in a box that includes a prepaid shipping label.

You must use the prepaid shipping label to return the Microsoft Device for which you received an Advanced Exchange Device and are requesting warranty service. You will need to return your original Microsoft Device in the same box within 14 days from the date Microsoft ships you the Advanced Exchange Device.

To guarantee that the original Microsoft Device is returned, Microsoft may request that you provide us with a valid credit card number. In such a case, YOUR CREDIT CARD WILL NOT BE CHARGED if you return the original Microsoft Device (with the serial number you have provided to us) within 14 days from the date Microsoft ships you the Advanced Exchange Device.

You will be liable for the cost of the Advanced Exchange Device and a handling fee equal to the current MSRP of the Advanced Exchange Device if: (1) Microsoft does not receive the original Microsoft Device within 14 days from the date Microsoft ships you the Advanced Exchange Device as indicated by the carrier’s tracking system; (2) the Microsoft Device is not under warranty; and/or (3) the Microsoft Device is excluded from warranty or service. If Microsoft has asked you for your credit card number, YOUR CREDIT CARD WILL BE CHARGED FOR SUCH AMOUNTS AUTOMATICALLY.

If you have any questions, please contact Microsoft Support."

You can double check this in the link above, hope it helps!

@ElectroFlying - You are right! I just hope the 3rd time they don't send me a refurbished console

At least,Microsoft is doing something with faulty Xbox one....Not like last gen with Xbox 360....

So let me get this straight.

They placed a $400.00 hold on your Credit Card for an "advanced exchange" (AE) Thus you sent them your problem riddled console, in exchange for some other 2nd, 3rd, 4th Who knows - 2nd hand problem riddled console?

This is where "early adapters" actually won. When the early adapters did an AE, there wasn't any 2nd hand consoles for M to send them, so like kv^ they got New replacements, while their old junk consoles were piled on high at the refurb center until Newer
customers sent in their AE consoles, and now M looks to unload their mountains of junk onto their newest customers.

When we (consumers) purchase electronics with a warranty. We come to expect either to have our original items fully repaired, or completely replaced with a New item. Refurb's should be less than half the cost of New, sold as such, and not unloaded onto customers
through advanced exchange.

M this, and other reasons is why, even though we love Halo. We will not be buying your latest console any time soon.

Thanks OP for posting!

Wild just has to have a dig when its not needed.is your life really that boring that you need some spice lol