Microsoft / Xbox support chat

Sorry - I completely missed your response as I didn't get any notifications on replies here.
I reached out to you in private messages as suggested with the ticket numbers.

I have been able to reach the support before, the last time where I successfully reached them was mid December, I didn't try over the holidays, and started to try reaching them again from January 2nd onward, without success, please see the steps I took below.

Also I have replied to the e-mails with the incident numbers 3 times to request an update as the e-mail itself states I should receive an update within 72 hours, but no reply on my e-mails to get an update about the status.

To again reach the support, to get an update on my incident numbers, I tried three things:
1. I select several different options from the support menu, but none of them give me the option to start the chat with an agent.

2. I go to the virtual agent and type: "talk to an agent" - this tells me there are none available.

3. I got to the callback option through the virtual agent, enter my phone number and get the message: Something went wrong on our end. We’re working on it. Try Again

See:

Hi GiSe87412,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you here in the thread and through private message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.



Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Kind regards,

You're welcome, GiSe87412.

We have sent you the details regarding your case number via private message and status update for your case number now is closed.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Stay Safe.

Kind regards,

Thank you for checking and reporting back Kathy!

Good to hear it’s being looked into and hopefully it will get fixed soon.

Thanks again!

Hello GiSe87412,



Thank you for getting back to us! Sorry for the late reply.

We have already sent a reply via private message.

We will send you an update regarding this matter, once we have one.



We thank you for your patience.



Kind regards,