Microsoft Xbox One S 50000 point Promotion

I received this email from you in October

Xbox Live Rewards

Sounded like a good deal so I ordered the BF1 bundle from the MS Store using the included code and my account. When I called to ask about the points I was bounced from department to department for 5 HOURS!!!! Xbox live said its MS stores problem, MS store
said it's an Xbox live rewards problem. 5 hours of that... 12 different account authentications, 6 different representatives and after all that they transferred me to the beginning of the que. 2 forum posts regarding this have disappeared, I'll copy this one.....

This entire experience has made me want to not be a MS customer anymore. If you're going to make an offer to increase sales, FOLLOW THROUGH.

Customers shouldn't have to be the ones chasing you guys around to keep your word while every department passes the buck to another. If the goal of this program is to gain customers, you are doing the exact opposite. I would like the points please, or you
can have the whole damn order back. Not good.

:)

 

Getting promotional rewards points

I purchased an Xbox One S during Black Friday and I'd like to get my 50000 rewards points promotion.

 

Hello, I have receive 30000 point instead of 50000 and i have buy an xbox one s with your offer???

Hello, you gave me 30000 points instead of 50000. it's have been more than 1 month that i wait to receive my 20000 point missing and still not receiving anything. I have buy a new xbox one s in your offer that you gone a give 50000 if we buy a new xbox one
s on the microsoft store.

Thanks

 

Support responded to your previous post here - Xbox one S upgrade promo.

 

Hello Ober 71,

We responded to your previous post at (Xbox one S upgrade promo.). However, we have been notified that the window has
been shortened to 15 days, not 15 business days, so we will adjust your account tor reflect completion of this offer now. You should see the Credits pending before the end of next week.