Microsoft Xbox on PC Sudoku problems

Have you already tried the
troubleshooting steps on the Microsoft Casual Games website?

If the game is still not working properly after uninstalling and re-installing the game, your best bet would be to
contact the Casual Games team via Twitter here or
contact the official Xbox support here.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you are having trouble with some features in your MS Sudoku game is that correct? Are you playing this from the Microsoft Casual games as a streamed game or is it installed
as an App on your Windows 10 device? And just like our Ambassador suggested I would recommend you take this situation to the

Microsoft Casual Games Community, post in the comments section and see if a member of the community or the Casual Games Support team can give you a bit more insight to the situation.

I agree with Bioko Norte. I'm disgusted by the lack of response on this issue that MANY HAVE REPORTED.

For me, Microsoft Sudoku has not been able to start up on my Lenovo ThinkPad P71 Window 10 x64 laptop since early April. I believe
the failure followed a major Windows update.

Problem Details:

• When I launch Sudoku, after the circling dots appear for several seconds, the Sudoku artwork appears in the upper left corner of the screen, Microsoft Studios and Arkadium in the upper right corner, and Microsoft Sudoku in the lower right corner. However,
  the available games and daily challenges or XBox Live account connectivity status NEVER appear (even after 30 minutes or more).
• Selecting "Settings" from the game menu produces the error "Can't get settings for this app right now."
• If the game is minimized, it crashes and disappears from the task bar.
• Uninstalling and reinstalling does NOT correct the problem.
• Resetting the game does NOT correct the problem.
• No other Microsoft game is showing any problems (e.g. Solitaire Collection, Minesweeper, or Mahjong).
• No other application at all is misbehaving on my PC, only Microsoft Sudoku.
• My PC's OS and all drivers are fully up-to-date.
• No troubleshooter or suggestions posted on various forums have had any effect on the problem.

How do we get Microsoft or Arkadium to notice this issue, which clearly is not limited to only a few users? I haven't been able to play Sudoku on my laptop for about three weeks now, though I try daily.

I have the exact same problem. I have uninstalled & reinstalled with no result. I can click on the green xbox button in the upper right hand corner of Sudoku and be signed into xbox without any problem. I can exit Sudoku, sign into xbox, and punch the
"play Sudoku" button, which initiates Sudoku, but Sudoku still says it cannot connect to xbox.

I have on a couple of occasions seen a message momentarily when I first initiate Sudoku that seems to imply that this is a new version of Sudoku and you don't have to sign into xbox to play it. But then I don't have any history
of my playing Sudoku over the past 4 years. The message disappears before I can study it. Is there a new version of Sudoku that is causing my problem?

Help

I've had exactly same problem that started yesterday too (23/1/18). Ok for solitaire but getting same connection problem messages. Then today got this message

January 24, 2018

There was a problem downloading game data for Microsoft Sudoku. Please check the Microsoft Sudoku FAQ at and refer to error code 000021

It came up in the ! News for Microsoft Sudoku box. I tried looking up the code but it didn't have it on the support site.