Microsoft xBox Live Support Complaint

Does anyone have Microsoft Corporate contact for xBox Live service suite? Recently my credit card was charged a auto-renew for a child account. I was not aware that account had a solo xBox Live account as we originally had a Family Account. With that said
that is not the true issue. The big issue is Microsoft Support claims my sons (10yr..By they way I was in his account initially when I tried to post here and it said he was not old enough to post in message board) email was notified of the auto-renew and NOT
the Parent email!!! I logged into sons email and it has only received two emails in it's existence and neither was for the auto-renew notice. Support actually indicated the notification error-ed out and they auto-renewed anyway. Due to some potential fraud
issues the actual charge to credit card charged was delayed 53 days before charge hit and now 6 days after the charge hit Microsoft refuses to issue a cancellation and credit as they state it had to be done within 30 days of actual system auto-renew date 12/2015.
My major issues in summary:

1. I was not aware auto-renew was turned on

2. I was not able to see Auto-Renew pending under my Microsoft PARENT account

3. My sons email never received a auto-renew notification and neither did I as PARENT

4. I never updated the re-issued credit card number and that begs the question how did Microsoft find it and force payment

:)

 

Day One Controller Faulty?

There is a link buried on the support site where you can start an online chat with the support team - Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support
Might be worth a shot mate.

 

Harrasment

File a complaint. Block him. Mute him. Give him a bad rep. Contact Xbox Live Support directly through the contact details on xbox.com by phone and on your computer. Don't give out your personal details to anyone, even your friends. Microsoft has brought
out a new thing called Security Proofs for protecting your xbox live account. Make sure your password is strong. File a complaint for EVERY abusive message he or she has sent you. I've only filed one complaint and that wasn't for this game. Ring up Microsoft
Xbox Live and name the abuser. If any of your friends have him/her on their friends list, ask your friends to remove him/her. If you did ring up xbox live support, they should have said something along the lines of "they'll launch an investigation" but they
probably mentioned the forums to let all of us know and since this forum is monitored by Microsoft moderators. Don't worry too much. Microsoft has the resources and expertise in dealing with people who cause misery. You could always change your gamertag that's
an option.

 

Autoreneeal would never show up on a parental account

It would only show up on the individual accounts

2nd Autoreneeal wouldn't be on family accounts all family accounts were icon eked and issued prepaid codes for the remaining tjme

You would have to sign into your ms account connected to your gamer tag to ensure you have contact email correct and that it's not in spam

You have to contact 18004myxbox for North American support or click contact us on this website for any other region

 

Sorry the changes didn't take

Hmm Autorenewal is turned on for all dashboard memberships

If it was a 3months membership it is a 30 day cancellation policy and upto billing in other times there is no refund for 1months only 3months and 12 months I forget the 1 years limit

 

There is no 53 day delay in renewal

Your billing date and renewal date would be at max 1-3 days appart

If you have declined payment yes it will stop you after 20 days of declined payments from your payment option from.loging in

Your can check your billing date and renewal date at commerce.microsoft.com

For billing issues you must call support in your region really or chat support

You would have better chances with phone support

 

The delay was due to a change in credit card number forced by bank to protect a potential fraudulent activity. So 12/13/15 was renewal date and charge appeared on card 2/5/16 due to card number rejection. Since the auto renew notification was not delivered
to my sons email account nor to my parent accounts the only way I recognized the renewal was by looking at charges on credit card. So the only successful notification I received was by way of credit card statement and that is within the 30 day window.