Microsoft / Xbox Account

Hi Michael, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen when you switch devices or change regions.

To resolve this issue, you will need to contact Xbox Support. They will be able to assist you in updating the device ID on your license so that it matches the device ID on your new device.

Please enter this link to contact support: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

xbox accounts and microsoft accounts were fully merged years ago, you can no longer separate or move an xbox account to another microsoft account as the xbox account IS the microsoft account now.

the xbox account IS the microsoft account, the microsoft account covers all microsofts services.

A Microsoft account and Xbox account are essentially the same thing. You can't remove an Xbox account from a Microsoft account

I see thank you. Sorry If came kinda aggressive I appreciate the help