Microsoft Won't let me sign into my account

Hello there @NICKHAUER, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the freezing situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I
would like you to go through the following steps to clear your Mac address and perform a quick power cycle:



Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.



If even after going through the previous troubleshooting steps the same situation is recurring, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then
restart your console.



Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:



Settings > Network Settings > NAT type => It should be open.



If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP)
Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :



Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.



Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.


Kind Regards
Stay safe, and happy gaming!

Hello Junior Natividad，



Welcome to the Microsoft Community.

This issue usually occurs when there is a conflict between a Microsoft account and another account. Although you don't see the other account on PlayStation, there may be some account settings or previous links that are causing the problem. Here are some methods you can refer to:



1. Check the status of the Microsoft account link:
Visit the Microsoft Account website.
Log in to your Microsoft account to see if another device or account is linking Minecraft.
If there are unwanted links, try to unlink them.



2. Re-verify the link between your PlayStation and Microsoft account:
You can try to rebind your Microsoft account within the Minecraft game on PlayStation.
Go to Settings > Accounts > Linked Accounts in the game to see if you can unlink and then rebind.



3. Disconnect and relink your account:
If you have a linked account on your PlayStation (even if it's invisible), try disconnecting your Microsoft account in Minecraft and logging back in to link it.



4. Check the privacy and security settings of your Microsoft account:
Check the privacy and security settings in the Microsoft website to make sure there are no restrictions preventing you from logging in.
Clear your cache or reinstall the game:



If none of the above helps, you can try clearing the cache of the Minecraft game or reinstalling the game to fix the account login issue.



You can also contact the support staff of the corresponding game to find out why.



Best regards

|Microsoft Community Support Specialist

Hi Junior,

Kayece here. An Xbox user, and a gamer like you. Do not worry, I will be here to help and assist you today.

Since you have experienced this issue, this means that your PlayStation Network account was previously associated with a different Microsoft/Minecraft account.

Please note that only one Microsoft account can be associated with any PlayStation account at any one time. Neither the Microsoft or PlayStation Network accounts can be associated with a different account.

Please visit the source support and thread links below for more information.

https://help.minecraft.net/hc/en-us/articles/36...

https://answers.microsoft.com/en-us/xbox/forum/...

I hope this helps. If you need more assistance, please let me know.

Stay Safe!

It won't even let me sign in too my account.

It won't even let me sign in to my parent account