Microsoft Won’t Give Refund or Explanation

Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us
within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar
refund in the future.

Hello and thanks for coming to the forums with your question. Since we are not Microsoft employees, just volunteers, we don't have the specifics of why your refund request was declined. A couple things that come to mind is the reason in which you filed the
refund request. The category that you chose may have an impact of the decision I am guessing.

“I didn’t make this purchase” is the correct category for your refund request. If your son used any of the Robux may impact it as well since the "accidental" puchase was used. The same thing would apply to a digital game purchase.

I am glad to hear that you found out how to prevent these purchases from happening in the future. Kids like to click on things and unfortunately it occasionally means the parents are stuck picking up the tab. My parents found out the hard way when
my brother and I were younger. A suggestion would be to dispute the charge through your financial institution. Good luck and I hope you get the outcome your wanting.

For future reference you need to go to your settings for child accts. And make the desired setting in that child,s acct. To prevent such or any purchaces unless cretain security measures are taken to which only you would know. Microsoft will not return
refunds for a"ligitimate purchases" that were made without a sinceable valid reason of why you need the refund. It's like buying somthing and using the product after some time and then dicide that you want your money back. I would chalk this up as an educational
experience. Learn about the settings on your platform for setting up childs accts.

Thank you so much! That was helpful. My issue is also that I received a canned response from Microsoft. I have no idea if any of the Robux was used- and they didn’t mention it in their reply.

Thank you very much. I appreciate you responding with that degree of detail.