Microsoft wireless series headset

Discus and support Microsoft wireless series headset in XBoX on Consoles to solve the problem; Hi all! Today I received my anticipated wireless series headset. Being extremely curious for the sound quality I instantly tried connecting the headset... Discussion in 'XBoX on Consoles' started by Alexandros Anto, Nov 8, 2021.

  1. Alexandros Anto
    Alexandros Anto Guest

    Microsoft wireless series headset


    Hi all! Today I received my anticipated wireless series headset. Being extremely curious for the sound quality I instantly tried connecting the headset via bluetooth to my phone and listened to some music (which was surprisingly good). After connecting it via the included USB-c cable to the console (series x) a system message popped for an update. I followed all the instructions and after the update finished, i restarted the headset and the console (just in case, since I didnt have any audio at that point). To my surprise, when everything turned on, once again I had no sound from the xbox. I tried the hard reset of the headset but with no result. To this moment I have a Microsoft headset for xbox that works perfectly via bluetooth with my phone but not at all with my console ... please advise because this is really disappointing.

    :)
     
    Alexandros Anto, Nov 8, 2021
    #1
  2. baeyonsay Win User

    New Xbox Wireless Headset (2021) constant disconnecting

    Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

    I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

    This is so frustrating after spending upwards of $600 for this setup.

    Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

    • Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
    • Return the Microsoft Wireless Headset and get a 3rd party headset.
    • Warranty the Series X if the problem lies with specific hardware units.
    Thanks for you insight.
  3. XBF Mohammed C Win User

    Microsoft wireless series headset

    Glad to hear you managed to figure that out!

    You are always welcome to post here in case of need!
  4. MateusFontana Win User

    Microsoft wireless series headset

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community.

    We appreciate your coming to the Xbox community, and we're sorry you're having this issue. From what you've reported, the problem doesn't appear to be hardware, as the headset works fine on your mobile device. Anyway, before we try any different solutions, please read the articles below for possible solutions.

    https://support.xbox.com/en-US/help/hardware-ne...

    https://support.xbox.com/en-US/help/hardware-ne...

    https://support.xbox.com/en-US/help/hardware-ne...

    https://support.xbox.com/en-US/help/hardware-ne...

    - If none of the solutions in the above article solve the problem, try the alternative below.

    Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

    Step 2. Then unplug the power supply from your console and wait for 3 minutes.

    Step 3. Plug the power supply back into the Xbox console.

    Step 4. Press the Xbox button on the console to turn it on again.

    *Thank you in advance for contacting us, I hope this can help you.
  5. MateusFontana Win User

    Microsoft wireless series headset

    It's always a pleasure to help the community, when you need help don't hesitate to contact us, you're always welcome.
  6. Alexandros Anto Win User

    Microsoft wireless series headset

    Thank you both, you and Mohammed with the comment above for your support and help! Apparently these smart devices are too smart for me and I just realised I had the mixer knob all the way to party chat- so naturally all other sounds were muted. Thankfully I won't have to go through the return struggle!!!

    Everything works fine now and once again, thank you for the instant help and excuse me for that silly post!
Thema:

Microsoft wireless series headset

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