microsoft we couldn't send the code. please refresh your browser (only happens in games...

i can sign in on the website but when the game requires me to verify with the window to ask what options to do it i will always get the same msg no matter clicking for phone email or adding another this always happens when i try to get the code for phone or clicking for email it stays here and says that msg again

Thanks for the update. John please try this:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and give it a new try.

------

If maybe that doesn't work, try this:

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-identity-provider/9WZDNCRD1HKW?hl=

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this John

Are you able to sign in properly here?
https://account.microsoft.com/security > Advance security options

If that's the case, please try adding a new security number or email address.
Or if you prefer setup Microsoft autheticator

Some carriers blocks automatic service numbers that sends those verification codes.

I sometimes face this issue with my carrier, all I need to do is enable airplane mode and disable it (but now I simply approve the sign in with the autheticator app notification)

Let me know how it goes, greetings

Hi Fritz, I’m Ryan.

Have you tried requesting a password reset code to your phone number or another email address? Also try from another device and/or browser if possible.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

https://support.microsoft.com/accou...password-eff4f067-5042-c1a3-fe72-b04d60556c37

Refer to this support article to troubleshoot issues with receiving verification codes:
https://support.microsoft.com/accou...e-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

Here to help.

OK, I've finally got the codes, but they don't work... When I entered in the code I got from my email inbox it says: "The wrong code was entered. Send a new code to your email and try again."

Then when I click on "Send me another code." it says "We couldn't send the code. Please try again."

ARGHHH!