microsoft was unable to process your payment

Make sure your financial institution is not blocking the transaction.

Hi Aleks,

Sorry for the issue with payment. We recommend requesting a call from support.

When you go to Contact Us to get it to request a callback follow these
steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team

Did you call or contact official support?

Hi there,

To check your payment options, you can visit the following page via the web and amend or add details. Please make sure there are sufficient funds in your account to cover your purchase. https://account.microsoft.com/billing/payments

Further details and step by step guides can be found here: https://support.xbox.com/en-GB/billing/payment-and-purchases/manage-payment-options-online

Feel free to get in touch again, if you continue to run into issues, but I hope that collectively, we were able to get you up and running.

Best,

L

Hey!

Make sure all your billing information is correct and matches the method you are trying to pay with

You can do so @ account.microsoft.com >Payment & Billing > Address book

Make sure your billing address matches.

That doesn't work we can go from here!