Microsoft wallet

You just buy it like normal, any overage will have to be covered by your credit card of other payment methods

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

If you're trying to buy something using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item. For example, if you try to buy a game that's listed as $9.99, and you have a Microsoft account balance of $10.00, that amount wouldn’t be enough to cover the taxes, so you'd need to add more funds pay the total balance.

for more information please go to the link below:

https://support.xbox.com/en-GB/help/subscriptio...

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I don’t have the funds in my Microsoft wallet though , I only spent 1p on card and £99 Microsoft wallet

Thank you for your reply, I wish I had seen this one before following what Chiefjoboo said.

I had it pre-ordered for £63 but Chiefjoboo said they would take it from my bank first as that is what I put when pre-ordering as I had no funds on my wallet then, so I cancelled the order then had to pay £71.99 and use the funds on my wallet.

Well serves me right for not waiting for more replies, you live and you learn lol.

EDIT : I did try and change the payment option, but my MS Account Balance is not one of the choices, which I find strange, its either add a new card or paypal only, not Account funds. Would be great to add that option if changes to payment method are needed.

Hi there,

They will use funds on your MS account first, then your bank account for any remaining balance 😀