Microsoft Virtual Agent not working

In case those didn't work here
Microsoft Virtual Agent is on this page - Microsoft Community

If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft Virtual Agent

Then just type in “agent” and select the issue.

Select either of the option “Call me back” or “chat”*

Hope it helps!

That's the virtual agent Microsoft uses.

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Since your account was hacked, try to recover your account first via the account recovery webform:

https://account.live.com/acsr

After submitting the request, you will receive the results within 24 hours.

If that didn't work, the only best option is to contact Microsoft Xbox Support for further assistance with your account recovery. The callback option may sometimes not work, I would highly recommend you contact them via chat support for a better experience.

To contact Xbox Support Live Chat, follow these steps:

1. Visit the Xbox Support website: https://support.xbox.com/en-GB/contact-us/

2. Click on the "Contact Us" button in the right of the screen.

3. Select the issue you need help with and click on the "Next" option.

4. Sign in to your Microsoft account.

5. Follow the prompts to connect to a live chat agent.

Thank you for your time. I hope you have a great day!

Reference link: https://answers.microsoft.com/en-us/xbox/forum/...

Except virtual agent doesn't work