Microsoft virtual agent "Call me back" is not working

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Since your account was hacked, try to recover your account first via the account recovery webform:

https://account.live.com/acsr

After submitting the request, you will receive the results within 24 hours.

If that didn't work, the only best option is to contact Microsoft Xbox Support for further assistance with your account recovery. The callback option may sometimes not work, I would highly recommend you contact them via chat support for a better experience.

To contact Xbox Support Live Chat, follow these steps:

1. Visit the Xbox Support website: https://support.xbox.com/en-GB/contact-us/

2. Click on the "Contact Us" button in the right of the screen.

3. Select the issue you need help with and click on the "Next" option.

4. Sign in to your Microsoft account.

5. Follow the prompts to connect to a live chat agent.

Thank you for your time. I hope you have a great day!

Reference link: https://answers.microsoft.com/en-us/xbox/forum/...

That's strange, buddy may I know if you tried asking a friend to request the callback for you?

Just to test, and I think the next step will be submit this feedback / report the problem to Microsoft

https://support.microsoft.com/windows/send-feed...

I can't change my Xbox profile pic even on my phone its bin like this for two days

Hi, thanks for the reply, chat with agent is not available for me for some reason. It's a long story, but I have a debit card connected to my Microsoft account that I am unable to remove. After 1 hour on chat with MS support today, they told me it was because there was an outstanding balance of £249.99. The agent literally said I needed to pay them £249.99. After I responded appropriately, she then looked and found that I had actually paid for the item in question (an xbox) but it was never marked as paid by the Xbox team. Until this is done by card on the account is in limbo and no one can remove it. She then told me she could not help and I had to speak to the xbox team, which is apparently impossible.

So I think I have to speak to them to sort this out.

So I found the issue with the virtual agent, it doesn't like my mobile number for some reason and just gives an error. But if I use a landline (which I only have for a short while longer) then it works.

So this seems like a bug to me.

Also for what it's worth, the never called despite the message saying they would call in 1 minute.