Microsoft verification codes not sending

Hi there! This is Virginia O.

I understand that you are experiencing issues receiving the verification code.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please verify contact information by double-checking that the email address and phone number associated with your Microsoft account are correct. Make sure that you are using the correct phone number and email address for verification purposes.

And then check Junk/Spam folders because verification codes may end up in the junk or spam folder of your email account. Ensure to check these folders regularly.

Next is to try different devices. Kindly request the verification code from a different device to make sure that the issue is not related to a specific device.

If the issue persist after performing the troubleshooting steps, kindly wait and try again because if the “Send Code” button is hit too many times, Microsoft might impose a temporary block or delay on code delivery as a security measure.

Please give it an hour or two before requesting another code.

For your reference regarding the troubleshooting steps of not getting the verification code, please visit this link: https://support.microsoft.com/en-us/account-bil...

Thank you for your cooperation.

Hi, Rob!

Thank you for the update and I apologize for the inconvenience this has caused you.

Please try to open your email on a different device and check if you can get the verification code from there.

If incase it won't work, please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

When it is fully on, please test it out and sign in.

If it will still not work, kindly restart the device. Let us turn off your two-step verification first before signing in.

Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

Once done, kindly check if this method works.

Thank you for your full cooperation and patience.

It may be the specific device, how can I fix that or is there a form I can look?

Yes that is it, thank you so much

No problem Haolun! Please reach back if you have further questions.

Thanks,
Kyle