Microsoft Ultimate Word Games

SeatedCarnival3 · Apr 10, 2018

Problem loading daily challenge data (crosswords). Instructions are to contact support. I've waited and tried getting back in as instructed, cleaned out temp files and finally rebooted without success. I completed the challenges for Gem Collector and Bomb
Difusal but clicking on the Crosswords icon only gives me the error message.

Your help would be appreciated.

:)

CutestFurball · Apr 10, 2018

Microsoft Ultimate Word Games

I cannot access Mystery Clue Daily Challenge for April 11, 2018. I started trying last night after 1AM and it said to contact support if it continues. This morning I still cannot access this daily game. Can someone please help? Thanks.

DioptricKitty36 · Apr 10, 2018

Microsoft Ultimate Word Games

Benn onto Microsoft now for two days have uninstalled and reinstalled still the problem exists

Did everything asked to do by Nestor C and Racheal F from Microsoft no good.

They think its an X Box problem but no-one including Microsoft can raise anyone at X- Box lost all

my scores for April Crossword wont work at all

now is wont save any daily data. Fed up with it.

X Box Who is Dippy kitty? its not me.

Mixi the Rogue · Apr 11, 2018

Same problem here, tried clearing cache on all browsers, restarting the games, restarting computer. The daily crossword challenge for today will not load, however GEMS and the other game does. BTW, PLEASE start putting an expert level GEMS earlier in the
month, I replay it all throughout the month, some months you don't have an expert GEMS till the middle of the month, which makes the first half of the month boring for me.

Mister Kellogg · Nov 2, 2018

Hi SeatedCarnival3,

Here is the word we received from the Casual Games team in relation to what you are seeing with the challenges:

Hello everybody. We are aware that the April map is missing for crosswords. We understand that this is a fun game mode
that you love to play.

However, we are currently working on a few things that we think you will like. Sadly apart of us being able to do work on said fun things required us to make
the choice to not have an April map.

The moment we have more information to share on what's to come I promise we will share it out to you.

Thank your patience, understanding, and feedback on this matter. It's nice to know that you all love the Crossword
maps.

-Microsoft Casual Games team-

Look's like there are some changes coming to the game, hope this cleared things up for you.

Thanks!

DebbieMcKenzie2

It is in the Microsoft Ultimate Word Games package. It is called Word Twister.

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with Microsoft Ultimate Word Games not syncing properly from the cloud. I recommend taking this situation to

Microsoft Ultimate Word Games website. There you can reach out to the community and see if this is something they have a work around for. Hope this helps!

StuartATrueRed

There isn't much you can do when a daily challenge refuses to load. Restart the game or PC might help, or wait a few hours and try again.

GingerSmile1

No errro messages just doesn't save to the cloud so I have to disable it to play. I'm wondering if I might have to go into apps and reset them, but not sure how to.

CapnPugwash225

Hello ,

Sorry to hear that you're having this problem.

Seeing as this happened today, and before everything was showing up alright, I would say that this is more than likely due to our

Service Alert Xbox Live is currently experiencing and have been almost all day. If you do refer to that page, you should be able to set it up to notify you by text when our Service is back to normal.

I would try to sign out and in as Nestor had suggested after our services are back up.

Let us know how if it comes back up alright afterwards.

Thanks!

Hi,

Have just checked the Service Alert and it advises me that all Games are working correctly so I have done as advised, signed out and signed back in again but all statistics are still reset to '0'. I have also uninstalled the program, restarted my computer
and reinstalled Ultimate Word Games but all statistics are still reset to '0' (after a very brief synchronisation). For your info, I also play the Microsoft Solitaire Collection and Sudoku games and the statistics for these are still 'intact'

Kind regards

Microsoft Ultimate Word Games