Microsoft Ultimate Word Games premium not recognised

Discus and support Microsoft Ultimate Word Games premium not recognised in XBoX on Windows to solve the problem; Our(OK, my wife's) MUWG premium subscription is not being recognised since KB45509451. If we uninstall the KB then it's fine but Win10 home keeps... Discussion in 'XBoX on Windows' started by PhilipKnagg, Apr 28, 2020.

  1. PhilipKnagg
    PhilipKnagg Guest

    Microsoft Ultimate Word Games premium not recognised


    Our(OK, my wife's) MUWG premium subscription is not being recognised since KB45509451. If we uninstall the KB then it's fine but Win10 home keeps reinstalling the KB. Also intermittent cloud saving of score. It's very frustrating particularly as we have
    paid for a premium subscription.

    :)
     
    PhilipKnagg, Apr 28, 2020
    #1
  2. XBF Brad A Win User

    Microsoft Ultimate Word Games premium not recognised

    Hi Philip,



    Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
    Microsoft casual games community.
    Towards the bottom you will see their Facebook page and they ask to post there. There is also a
    support sitefor the casual games you can look over also.



    Thanks,

    Brad
  3. PhilipKnagg Win User

    Microsoft Ultimate Word Games premium not recognised

    Hi Philip,



    Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
    Microsoft casual games community.
    Towards the bottom you will see their Facebook page and they ask to post there. There is also a
    support sitefor the casual games you can look over also.



    Thanks,

    Brad
    They recommend uninstalling the cumulative service pack. Problem is that is gets reinstalled by Win10 Home. This is annoying not least because we paid MS for the premium functionality and we arent getting it. How about a refund for the missing functionality
    ?
  4. G v zauBerBerg Win User

    microsoft ultimate word games premium version

    Hi allan.cowie,

    sorry to hear. You can check if you owne the game via
    XBOX (Beta) App
    or via xbox.com. If there is everything fine it is maybe only a Network issue. If not you should
    contact the support.

    Hope this helps and please keep us informed
  5. XBF Brad A Win User

    Premium membership not recognized in Microsoft Ultimate Word Games

    Hi Rocket,



    Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
    Microsoft casual games community.
    Towards the bottom you will see their Facebook page and they ask to post there. There is also a
    support sitefor the casual games you can look over also.



    Thanks,

    Brad
  6. DebbieMcKenzie2 Win User

    What are the blue and purple words in Word Twister?

    It is in the Microsoft Ultimate Word Games package. It is called Word Twister.
Thema:

Microsoft Ultimate Word Games premium not recognised

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