Microsoft Ultimate 1 Month

Hello, this is kind if irrelevant but I got this Forza 1:16 scale Jeep Wrangler New Bright RC. It says, “FREE 1-Month Code INCLUDED!*” It also tells me to see package bottom for details. It doesn’t give me much detail or a 25-character redeem code for an Xbox. Please email me to help me out with this. My email is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and my Xbox username is Xboxismid2761. Please and thank you.

Hello Ken H, my name is zahir, a independent advisor.

Im sorry to hear this. Please contact microsoft support and speak directly with a agent.

Things you can do is, log into the microsoft site and stop the subscription immediately.

Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.

Find your subscription and select Manage.

Note: If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).

Scroll through and follow the instructions on the page to proceed with cancellation.

https://support.xbox.com/en-us/contact-us/emerald

Please use this link to contact support.

Kind Regards
Zahir

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Zachary, you can request a refund at the link below.

Xbox subscription cancellation and refund

https://support.xbox.com/en-us/help/subscriptio...

Here is the breakdown of how conversion works. We will use 1 months ultimate as an example.

If you have ultimate active for 1 month for example:

If you add 12 months of gold while ultimate is active, the conversion is:

12 months gold = 4 months ultimate

so 4 months ultimate + 1 prior month ultimate = 5 months ultimate

_____________________________________

If you have only 12 months gold active:

Then if you add 1 month ultimate, the conversion is:

12 months gold = 12 months ultimate

12 months ultimate + 1 month ultimate = 13 months ultimate.

Do you understand? If you want a better conversion rate, then you need gold first and then add 1 month ultimate to make everything else ultimate but if you add gold later, it gives you less months.

Since Vodaphone is the one billing you, you need to contact them about this.