Microsoft took my money and didn’t give me my game

I preordered black ops 4 on september 14th. They tried to pull out $63.59 on 10/4/2018 4 times, 3 were denied and 1 was accepted, they then tried to pull it out if my bank account multiple times on the 5th,7th,8th,9th and 10th, all denied. Microsoft apperently
has no record of them taking my money and asked to send a picture if my bank statment, so i did. That was 10/12/2018 when the game was released and when i realized that it wouldnt let me play it cause it said i didnt buy the game. Ive been on the phone with
microsoft support for 12 days straight and they still wont give me my game after i sent them the picture of my bank statement proving that i bought it. They say their level 3 team is “working on it” and stated that theyd have a solution in 48-72 hour and they
would give me a call. They never called. So i called the fourth day after they said they would call me. They said that thier worker messed up and sent me the wrong email to attach the picture of my bank statement . So i sent it again with the same result .
It is now day 12 and they still haven’t given me my game. I am looking into sueing microsoft . This is not a question but i wanted to make it publicly known so more people can see and hopefully help me

:)

 

Achievements

give me back over 10,000 gamerscore that you guys took away. I didn’t violate any thing. Give me back my gamer score

 

My Country Isn't Located

This Means That Microsoft took my money and won't give me the membership ??

 

Hello Madking,

Sorry for your frustration with the game. When level 3 looks at a case it can take 5-7 business days. Being that you had to resend the picture in to a different email they might of resubmitted which would be 5-7 days from that day. Keep following up with
the case you made with support. Make sure to email them often asking about status. There is nothing we can do here on the forums in that regard, you went the correct route. I had similar situation where my case got sent to level 3 also.

Thanks,

Brad

 

Ocupo alguien que me ayude compre una tarjeta de regalo y no pude canjearla y a la zona donde fui a comprarla me dijeron que no se hacian cargo y ocupo que me resuelvan esto estuve ahorrando para tirar el dinero

Translate-I occupy someone to help me buy a gift card and I could not redeem and the area where I went to buy it told me not to charge and I take care to resolve this I was saving to throw the money

 

Hey CACHITO thanks for bringing this issue to us!

We suggest
Requesting a Callback from one of our Xbox Billing Specialists so we can further assist with this issue since we here at forums do not have the correct tools to look into billing information. Give it a shot and let us know if we can further assist in this
or any other inquiry!

 

Hi Brad. Ive been trying to call xbox support because microsoft support wont do anything and i can get in contact with them. Its been almost a month since i bought this game and i still dont have it

 

Hey there Mad King.

I’m truly sorry to hear about any inconveniences this may have caused. We are unfortunately able to assist with this matter and you would need to continue to contact

Xbox Customer Support for assistance with this issue, and as this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our

Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.