Microsoft titles not launching after purchasing Xbox GamePass (PC)

/u/iTrask · Sep 8, 2019

Looking for some help with an issue I can't seem to resolve...

Since purchasing Xbox GamePass for PC, and installing a few different tiles (Sea of Thieves, Gears 5 etc.) I suddenly can no longer launch any Microsoft games. I had previously purchased Forza Horizon 4, Forza Motorsport 7 and a few other Microsoft titles, and it appears all these tiles no longer launch. The application doesn't launch or provide an error code, simply a splash screen comes up and then window closes and the game never launches. This is now happening with Sea of Thieves, Gears 5 and other titles I downloaded as part of the Gamepass subscription. I was able to previously play these AFTER purchasing the Gamepass, but as far as I can tell, nothing has changed to cause these tiles to stop launching.

Here's what I've tried -

So.. many.. restarts (basically after I've changed anything)

Updated to the most recent Nvidia GeForce driver.

Updated to the most recent Windows 10 version I can find.

Uninstalled MSI Afterburner and RTSS.

Uninstalled and re-installed nearly all of these tiles, Forza Horizon 4 multiple times.

Moved games to different hard drives, SSD and HDD.

Launching as Administrator (my account is the admin, only login on the PC)

Completely cancelled my Xbox GamePass Beta Subscription (not turned off Recurring Billing, actually cancelled it and got a refund)

Uninstalled the Xbox (Beta) PC application.

Tried launching it through GeForce Experience.

With all the troubleshooting I've done, it's not game specific, hard drive specific, the only recurring factor here is they're Microsoft purchased titles, that I had owned prior to the Xbox Gamepass subscription. The issue started last night, after the majority of the Xbox services were down for a few hours (coincidentally right when I purchased the Gamepass subscription) and now that all Xbox services have been restored, the issue hasn't been resolved.

Any suggestions are much appreciated! I will be submitting a support ticket to Microsoft as well, but curious to see if anyone else is experiencing this issue.

TL;DR - Gamepass broke all my Microsoft titles, nothing launches. See troubleshooting steps, looking for suggestions.

submitted by /u/iTrask
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