Microsoft thinking I'm in the US but I'm in the UK

Cool thanks. It works now.

You dont do it on locale

You must use the region migration tool on this website

Under my account and manage my region

Also if your code ia from the US that would be why

Codea are region locked

Hi there Robin R.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues using your account properly due to the child account restrictions.

You cannot leave without being an adult.

To address the issue of Microsoft categorizing your account as a child account despite your being an adult, you can follow these steps:

Verify Your Birthdate in Account Settings:

Go to the Microsoft Account profile page.
Confirm that your birthdate is entered correctly. If it is correct and shows you as 21, Microsoft should recognize your age appropriately.

If you still want to be part of the Microsoft Family, ask the family organizer to send you a new invitation after dropping you. This time, make sure to accept it as an adult member, not a child.

Update Parental Settings:

If you need to stay in the family group and cannot leave, ask the family organizer to update your settings.
The organizer can change your status by:
Going to the Family Safety page.
Clicking on your name.
Changing your role to an adult or adjusting permissions to ensure you have access to all necessary features.

Check Account Permissions and Security Settings:

Navigate to Microsoft's Security settings.
Review any settings that might be restricting your account, such as restrictions on certain types of content or purchases.

You can go to this link: [support.microsoft.com/home/contact] and input 'Account Access' and then go to 'Contact Support'.

Once you're there, you can go to 'Microsoft 365 and Office' > 'Manage Account Security' and you will be able to talk to a support agent.

I hope this helps. -Lumie

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Patrick _R7,

Thank you for posting in Microsoft Community.

We understand that you are trying to play Roblox in Windows 10. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Before we provide you steps, we would like to ask for few things:

1. May we ask for a screenshot of the issue? Please conceal your personal information like email and gamertag.
   
2. May we ask if you were having the same issues with other games from Microsoft Store: try installing Minecraft Launcher or Microsoft Sudoku or Microsoft Solitaire Collection.
   
3. Can we know if you are using On-Screen keyboard?
   

Since this issue is related to Microsoft Store and your concern is posted in Xbox, we would like to provide you troubleshooting to see if your issue is isolated to the Microsoft Store version of the game. Please try the steps below:



1. Make sure that your Windows 10 device is up to date with the latest updates and patches. Please install Optional updates too. Then, restart device.

2. Try resetting the app by going to Settings > Apps > Apps & features > Roblox > Advanced options > Reset.

3. Uninstall the Roblox app from your device and then reinstall it from the Microsoft Store. Launch the game and see if the phone buttons still show.

4. If the issue persists, uninstall Roblox app and launch Xbox app. On the Xbox app, sign in with your Microsoft account. Install Roblox through Xbox app.

5. Launch the Roblox and see if you still have issues with the phone buttons.



Regarding the shift lock issue, you may want to check if the feature is enabled in the game settings. If it is enabled and still not working, you can try resetting the game settings to default or contacting Roblox support (Support - Roblox) for further assistance.

Sincerely,



Microsoft Community Moderator