Microsoft tells me : " We couldn't find an account with that username. Try another, or get...

Discus and support Microsoft tells me : " We couldn't find an account with that username. Try another, or get... in XBoX Accessibility to solve the problem; I got disconnected from my account and when i tried to log in , it just told me that " We couldn't find an account with that username. Try another, or... Discussion in 'XBoX Accessibility' started by Robert Vieriu, Feb 25, 2025 at 1:42 AM.

  1. Microsoft tells me : " We couldn't find an account with that username. Try another, or get...


    I got disconnected from my account and when i tried to log in , it just told me that " We couldn't find an account with that username. Try another, or get a new Microsoft account. "

    After that error i tried other methods but it didn t work so i tried the microsoft assistant but it told me that there is no problem with the account , what can i do please help me

    :)
     
    Robert Vieriu, Feb 25, 2025 at 1:42 AM
    #1
  2. Darhyl Amizola Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

    It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    If I may ask, did you remove the primary email address of your Microsoft account prior to this error?

    According to a fellow independent advisor, Diane Poremsky [ M365 MVP ]: You will need to contact Microsoft to have the address restored to the Xbox account.

    Use the contact links at the bottom of this article: https://support.microsoft.com/en-us...-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

    For reference link: https://answers.microsoft.com/en-us...-account/1ea46aa9-8017-4093-b3d3-669ba76dce50

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Gagan Kamra Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    I didn't receive any mail from Microsoft regarding my Microsoft account deletion.
  4. Gagan Kamra Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    I tried filling the recovery form but it said that "The Microsoft account you've entered does not exist"What am i suppose to do i don't wanna lose my microsoft account
  5. WattyNuela Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    Hi Gagan, based on all the information on the post.
    I'm afraid to say that it seems your account has been compromised and the hacker managed to change the email address associated with this account.

    You can try to recover it by following the suggestions provided in the Microsoft interactive guide below:

    https://support.microsoft.com/account-billing/h...
  6. WattyNuela Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    Hello Gagan, may I know if you received a security notification from Microsoft regarding an account information change?

    If that's not your case, I'm afraid to say that if the recovery form doesn't work, it is not possible to recover the account.
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Microsoft tells me : " We couldn't find an account with that username. Try another, or get...

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