Microsoft support's response

Discus and support Microsoft support's response in XBoX Games and Apps to solve the problem; I have just been to the Support tab (by using the drop down box where it says "discussion" - where I posted about connection impossible earlier today.... Discussion in 'XBoX Games and Apps' started by FriskierEnd2, Apr 6, 2017.

  1. FriskierEnd2
    FriskierEnd2 Guest

    Microsoft support's response


    I have just been to the Support tab (by using the drop down box where it says "discussion" - where I posted about connection impossible earlier today. And there is a response - of sorts - from Microsoft Bingo.

    It wasn't there earlier, though seems now to be pinned to the top and says is 7 days old.

    Basically it gives the usual "troubleshooting guide" and doesn't address current issues at all.

    I responded to explain this (by PM)

    Maybe others could also reply?

    :)
     
    FriskierEnd2, Apr 6, 2017
    #1
  2. Nukes On Nukes
    Nukes On Nukes Guest
    Account Hacked & Xbox Support's Response...

    Well I need help from someone, all I want is my account back.
     
    Nukes On Nukes, Apr 6, 2017
    #2
  3. Nukes On Nukes
    Nukes On Nukes Guest
    Account Hacked & Xbox Support's Response...

    My account was compromised by a hacker exactly one week ago, the hacker updated all my security info and replaced it with his own, including 2 step verification. The representative I spoke to said he's sent my case to the "Advocacy Team" for investigation
    and that I'd receive an email within 3 days. I wait 3 days and receive no email so I contact again requesting a status update, to see how the process with my account is coming along. Representative told me he'd contact me again within 72 hours. 72 Hours later,
    I haven't been contacted, I haven't received any emails, and I'm starting to have my doubts. I know it seems like I'm impatient and I may be, but literally since the day my account was hacked, that was the last time I turned on my xbox and I'm coming to think
    that if I can't get my account back, I have no use in an xbox anymore, I have no desire to make a new account and start over. I've had my account for a good 10 years (Played since 2008, joined xbox live in 2012) and If all of that is just taken from me in
    an instant and I can't get it back, that might be the end of me and xbox honestly, It may sound dramatic, but, I've invested so much time, and better yet MONEY into the account, from buying and pre-ordering triple A games to gamertag changes and avatar items,
    and I'm not doing it again. So. Ill wait another few days, maybe a week. If I don't have it back by then, Ill be making a trip to gamestop or there might be a new ebay listing.
     
    Nukes On Nukes, Apr 6, 2017
    #3
  4. TRAPOUL80 Win User

    Microsoft Support Response Time

    Hello I'm Daniel,

    Try contacting them at the link given and speak to them.

    https://support.xbox.com
  5. XBLRewards8 Win User

    Response to support

    Hello brent3000,

    We lock threads after responding so that users create a new post. Constantly replying to older posts is not very visible, and have a tendency to get buried. Newer posts are immediately visible. If you have any further questions on a post, you can open a
    new post, and we will address that specific question in that post.
  6. Smwutches Win User

    Response to support

    Support locks threads because it is faster for them to see a new thread and respond to you there instead of replying in an old thread. You cannot post in a locked thread. You will have to make a new one.
  7. Kathy A. Win User

    Xbox support no response

    Hi HarryJM4,

    We understand your sentiment in contacting support regarding your concern with the Xbox Elite 2 Controller. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together and sort this out in timely manner.

    However, since you are wishing to process a refund for the Controller, we will provide you this link - Xbox.com/Refunds. This way you will be able way to request refund for your recent purchase.

    We have this support article that provides steps how to connect to PC and troubleshoot disconnections, please check - Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support.

    If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  8. Smwutches Win User

    Not getting response from support

    You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
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Microsoft support's response

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