Microsoft Support Rewards team will not E-mail me.

Hi, I hope you're doing great out there.

I'm an Independent advisor and I'm here to help you with your concern.

I'm sorry you're having this issue, however, with a little research I noticed a large global volume of gamers experiencing this issue in May.

I found a twitter post from the Xbox Loyalty Marketing Leader on 5/8/23 recommending opening a support ticket if you completed your achievements more than 3~5 days ago and they still haven't unlocked.

Take a look: https://twitter.com/danimartms/status/165564955...

I believe the Microsoft Rewards support team must be receiving a lot of requests at the same time, for this reason, it may take a little longer for them to respond to your request. I imagine how worried you must be, however, according to the Twitter post, it is already known to the Microsoft team. Soon they should solve this issue.

Let me know if you have any questions. I'll be happy to clarify it.

It was a pleasure interacting with you on this thread. Hugs!

Thanks for the reply Arturo appreciate you taking the time, I appreciate what you have said but surely some common sense could be exercised by not having the only possible communication method to the team who deals with restrictions blocked by being restricted.

While I appreciate you responding it doesn’t help me try and move my query forward, I have questions I’d like answered like how long am I restricted for… is this permanent, why don’t they warn you that you are using a vpn and block it rather than arbitrarily restricting you… I really just need a way to contact the team from r some answers as creating multiple accounts is also a breach of the terms and conditions…

My exact thought waste of my life I literally hate my life

Hello, ThomasJordan_876. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

I’m sorry to hear that your account was suspended from the Microsoft rewards program.

Not only that, but I’m sorry to say that the form you shared is the only way to contact the Microsoft Rewards team.

Unfortunately, as you said, using a VPN is against the Microsoft rewards rules.

I know this is not the kind of answer you were expecting, but I hope you find it helpful in some way.

Thanks for your time,

Arturo.

Note: Please refrain from sharing personal information, including email addresses, etc. As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

A couple of things that really irk me are that support will only respond to e-mails I send early in the morning. They e-mail me in the morning to tell me my problem is fixed. I e-mail them back late morning early afternoon and I have to wait until the next
business day at the earliest for them to respond. Also, when I call support I cannot talk to the team supposedly working on my problem. I have to talk to someone who has no involvement with it and they leave notes for the team.

My issue would be resolved faster if I could talk to the team in real time instead of them e-mailing me every so often.