Microsoft Support Case [mod removed]

You would need to request a call back or chat with support at http://support.xbox.com/contact-us. No one on the forums has the ability to check into cases.

Hey there, Guidian! I am incredibly sorry to see that you have not been reached out to. Normally, in cases when you have contacted support via phone or chat, Daft is correct; we encourage users to reach back out to that avenue of support to continue conversations.

Your situation is a bit more different, and I have gone ahead and passed your information along to the appropriate teams to look into it. Please ensure your contact information on
account.live.com is accurate so that they may be able to reach you over the next few days.

You are more than welcome to post here to keep us updated on the whole situation! Feel encouraged to post up what happens here. :3

Posting reference numbers is not allowed.

No one here can help,you need to contact support via chat/phone as they are the ones who deal with this type of thing.No one here has access to your support case.

Now I'm really confused. My tech told me you would be given all the information and would try to resolve my problem and now your talking to me like I've joined some discussion group. I'm not interested in what a bunch of people have to say about my problem.

This is a community based forum. So everyone here are just fellow gamers. You would need to contact support again if you need an official support member.