Microsoft sudoku not opening

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll suggest you post this on the Microsoft casual games community. They deal specifically with all casual games issues and are very helpful with cases like this.

https://community.microsoftcasualgames.com/

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/0d806ade-5503-4780-b53d-7e52fb6123cd

Hi there CheesyGoat12557, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

If you're experiencing this issue with Microsoft Sudoku and it started happening since the last update, then it will be necessary for you to contact the Microsoft Casual Games Support team, as they are responsible for investigating and resolving errors related to such games.

You can contact them through the following link:

https://microsoftcasualgames.zendesk.com/hc/requests/new

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and I wish you good luck!

Best regards,
Gerardo.

Sudoku keeps looping back to start screen, will not open sudoku games for the last 3 to 4 days

Greetings HildaBrown2,

Let me provide some resources to help but please keep in mind the following items:

• Have you double checked that all your apps are up to date? Specifically, if the game services is application is out of date it can cause this.
  
  • You can use this article for help on how to update your apps: Update App on Windows | Windows Support
    
• The same can go for Windows, ensure it is updated as well.
  
  • Update Windows | Windows Support
    

Try the above first, if you are still having problems then you can follow these instructions

1. Repair and reset the Xbox App and Gaming Services.
   
   • Open the Settings app on your computer and go to Apps, then find the Xbox app.
     
   • Next, click Advanced Options, then scroll down the list and click Repair (let it repair) then click Reset (let it reset)
     
   • Now repeat for Gaming Services and the Microsoft Store.
     
2. Check the core services that run in the background which provide the Xbox app, and Game Pass all their functionality and connectivity.
   
   • Open the Start menu, search Services then open Services. Scroll down the list and find all of the Xbox entries (they are near the bottom).
     
   • Gaming Services (There are 2 of them)
     
   • Xbox Accessory Management Service
     
   • Xbox Live Auth Manager
     
   • Xbox Live Game Save
     
   • Xbox Live Networking Service
     
   • When you find them right-click on them and select Start. If you can see that they are already running, you can skip them.
     

Let us know if this worked! If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Staniel

Xbox Employee

And as always, if this helped answer your question, please help the community out and mark it as such below!