microsoft Sudoku games won't load. any answers? Done uninstall etc - all other games work

Hi Peter,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the Microsoft casual games
community. Towards the bottom you will see their Facebook page and they ask to post there. There is also a support
site for the casual games you can look over also. Here is the casual games FAQ too.



Thanks,

Brad

I have an Xbox Series X and FH5 from Dec 21. Been playing fine for a couple of months, lots of play and progress in game. The other day it wouldn't load for no reason, it won't allow me to load from game pass either (just black after the initial small print about Mexico). I uninstalled and reinstalled the game (several hours!) and then got some new loading screens (car instruments, producer graphics and sounds, etc.), then screen then goes black and it won't load still. Have uninstalled and reinstalled again. Same problem - starts to load and then dies. Other games (e.g. Fornite) work... Any ideas please?

I have experienced the same problems as the other posts here, and have been battling this problem -- only with Microsoft Jigsaw -- for over a year now. In addition, Microsoft Jigsaw would not load at all 3/13/15 to 7/29/15. Had to uninstall & reinstall
3 times on Windows 10 before it would download 1 collection. Since 8/09/15, it will not connect to Xbox. Uninstalling & reinstalling does not help. All of my other games -- Microsoft Bingo, Microsoft Jackpot, Microsoft Mahong, Microsoft Minesweeper, Microsoft
Solitaire, Microsoft Sudoku, Taptiles, etc. -- connect immediately (I tested each one before sending this message). When I open Xbox separately, it comes up immediately & shows that I am logged in. As the other posters have noted, this is not a system problem
-- all other programs and games work just fine -- this is clearly a problem with the Microsoft Jigsaw program itself. All Windows updates are installed (especially since Windows 10 does so automatically), and my antivirus is not interfering. All other programs
& apps are working just fine on my system with the existing settings, protections, etc. -- with the exception of Microsoft Jigsaw, which has never worked well consistently for any length of time at all. I have had no positive results through this forum in
the past -- I'm just hoping to let others know that they are not alone, that these problems are affecting many people also, with little hope of resolution.

Same issue here too. Have done a hard reset, all games uninstalled etc. Still can't open any games or apps. All was working perfectly fine yesterday. Hopefully there is a good fix.

Same problem here. Other Microsoft games like Microsoft Mahjong and Microsoft Sudoku work well. I also have no problem logging into Xbox live directly. The only problem is with Microsoft Solitaire Collection.

I uninstalled Solitaire Collection and re-installed and run apps.diagcab, but it still will not sign in.