Microsoft subscriptions being suspended and unremovable

You won't be able to use a prepaid card for that until the balance is taken care of.

Hello Sinister813,

Thank you for posting here on the Xbox forums. We understand that your subscription is in a suspended state but you would like to purchase another subscription. Unfortunately, we can only recommend the 2 options given to you by Xbox support. You can either
pay the past due subscription or wait it out until it cancels itself. As a side note, keep in mind that most online subscriptions have the auto-renewal feature turned on automatically. This is the case for most subs that require you to keep your payment option
on file, not only Microsoft/Xbox.

Can i purchase a xbox live card at walmart and use it instead?

Basically whenever you sign up for a subscription with a debit/credit card the system turns on auto renew for the subscription. The only way to prevent this is to use a Xbox live prepaid card that you can purchase from retailers.

If you do not turn off the auto renew the subscription will continue to run even if your card is declined Microsoft will continue to try and charge your payment option and after a certain amount of time (not sure of the exact amount of time) they will then
suspend your Xbox live subscription if it is not paid.

This is normally how customers will get a past due balance on their subscriptions.

Like the Customer service rep explained after the live subscription being suspended for a period of time it will then cancel the subscription and that payment option would NEVER be able to be used on another Microsoft account again.

At that point with the subscription being cancelled you would be able to purchase a new subscription.

While the subscription is suspended you would not be able to add any Xbox live Prepaid cards or any type of Microsoft Prepaid cards (even gift cards) to the account.

Replied by pm again sir as original issue still exists and more unwelcome followers are now unremoveable too

Cheers