Microsoft store took my money but didn't give the game

Discus and support Microsoft store took my money but didn't give the game in XBoX Games and Apps to solve the problem; I already had minecraft dungeons and I wanted to upgrade it to hero edition then it said card was not accepted but it still took money and i dont have... Discussion in 'XBoX Games and Apps' started by Fanfania333, Jul 29, 2020.

  1. Fanfania333
    Fanfania333 Guest

    Microsoft store took my money but didn't give the game


    I already had minecraft dungeons and I wanted to upgrade it to hero edition then it said card was not accepted but it still took money and i dont have hero edition. Help please.

    :)
     
    Fanfania333, Jul 29, 2020
    #1
  2. Darhyl Mayte Amizola Win User

    They took my money but didn't get the game

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

    I just want to clarify, were you able to confirm if the purchase status was successful on your account? You can confirm it by signing your account on account.microsoft.com > payment and billing > Order history.

    Also, just to confirm have you submitted your refund request already?

    If not yet, you can request a refund by signing your account and follow the instructions on the refund webform here on this link:

    https://support.xbox.com/en-US/help/subscriptio...

    After submitting the request, your refund will be accommodated within 72 hours.
  3. ChristianBuss Win User

    Backwards compatibility Error Code (0x8082000c)

    Man I just wanted to play dbx 1 and the game took my money and didn't give me the packs I ordered
  4. Boredome6376 Win User

    It doesn't say i own the game

    It's likely but like i said it took the money and didn't give me the game for some reason
  5. Ishan8123 Win User

    Store took my money

    Where did you purchase the game from?

    If you purchased it from the Microsoft/Xbox for a digital copy, try checking the "Ready to Install" section. It might have popped up there.

    If not, you can follow Smwutches info
  6. Smwutches Win User

    Store took my money

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
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Microsoft store took my money but didn't give the game

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