Microsoft store shows incorrect balance

Aidax89 · May 4, 2021

Hi. This morning i redeemed a £50 microsoft gift card. If i go into settings, payment and billing the correct ammount is shown on my account balance. The order history screen also shows the credit.

However if i try and make a purchase in the store on my xbox my microsoft account balance only shows the ammount prior to applying the gift card.

I performed a reset by holding down the power button and removing the power cord for five minutes but this has not fixed the issue.

Any help?

:)

Aidax89

Ended up buying the items through the website which worked fine.

Just checked the store on the console now and its back to normal, showing my correct account balance.

Thanks.

XBF Mohammed C

Hello Aidax89, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I recommend trying the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Ricardo Lechuga

Hi AP4RK! My name is Ricardo an independent advisor ready to help you with this situation!

This could happen if the account balance it's in a different currency from the region on the Xbox

AP4RK

I have checked for updates and it looks like i am up to date with store and OS. I got my brother to sign in to my console and his account balance does show in the store. Does it matter if i have some Gift Card money left in my account? I get Gift Cards with my Microsoft Reward points.

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey mate, how are you today? Hope you're well.

So, there's no setting for that, if you have any balance on your wallet, it should've shown there. :/ In your console it does not? Do you have any values on your wallet?

Microsoft store shows incorrect balance