Microsoft Store sent me completely wrong product...

Discus and support Microsoft Store sent me completely wrong product... in XBoX Sales and Promo to solve the problem; I ordered the Series X Seagate expansion and controller charging stand (approx. $260 + tax) and ended up receiving a white Series X controller instead.... Discussion in 'XBoX Sales and Promo' started by WPooney, Dec 3, 2020.

  1. WPooney
    WPooney Guest

    Microsoft Store sent me completely wrong product...


    I ordered the Series X Seagate expansion and controller charging stand (approx. $260 + tax) and ended up receiving a white Series X controller instead. I was pretty disappointed as you can imagine. I have dealt with standard customer support reps 3x now
    and have waited almost a full week and have heard nothing regarding the case being reviewed by the escalation team.

    What are my options here? Am I required to send the controller back? Isn't Microsoft legally obligated to correct this mistake and send me what I ordered?

    :)
     
    WPooney, Dec 3, 2020
    #1
  2. ArcadeFreeman Win User

    Xbox one and xbox 360 owner not happy.

    contacted xbox support they sent me to microsoft store. microsoft store told me too bad. Great way to treat a customer who spent $500 on you products recently.
  3. Apissed8yearOLD Win User

    Invalid Trade-In Promo Code

    Xbox support wouldn't even talk to me about it lol. Got sent from microsoft store support to xbox support twice to be told this is the wrong department. Such hopelessness from microsoft support.
  4. Henry Gama Win User

    How to get my microsoft flight simulator back after verification files on xbox app

    Hello Rostom!

    I bought it over the microsoft store account digitally.

    yes it was showing me completed with a green tick. However, I already asked for a refund of the product
  5. im5481 Win User

    Xbox One Controller Home button stopped working

    I sent back to the store, check to make sure that the fault product, so they gave me a new one.
  6. Lucas Lauer Win User

    Microsoft Xbox Sent me wrong Item

    Hello, Hawkins693. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Well, I think you're not going to like my answer, but I've seen a few cases like yours and in none of them the user was able to replace the controller again or get a refund.

    Many users had troubles with Xbox controllers, got them replaced by other controllers that are even worse (or not even a controller was sent to them as a replacement, like in your case) and they couldn't talk to anyone on Xbox.

    What I can tell you is that if you can't solve this issue with Microsoft/Xbox support by chat or phone, try to dispute the charge on your credit card or bank account with your financial institution. But if you do, be aware that Microsoft can block/ban your Xbox account.

    You can find Microsoft's local hotlines here:

    https://support.microsoft.com/help/28808

    Xbox Official Contact Us:

    https://support.xbox.com/en-US/contact-us

    Microsoft Official Contact Us:

    https://support.microsoft.com/contactus
Thema:

Microsoft Store sent me completely wrong product...

Loading...

  1. Microsoft Store sent me completely wrong product... - Similar Threads - Microsoft Store sent

  2. Windows Hello Not Working for Minecraft and Microsoft Store

    in XBoX Accessibility
    Windows Hello Not Working for Minecraft and Microsoft Store: The Minecraft Launcher, Microsoft Store, and the Minecraft site keeps telling me to set up Windows Hello after I've signed into the Microsoft account linked to my Minecraft account. When I click...

  3. Trying to install games from the Xbox store or Microsoft store and keep getting errors

    in XBoX Games and Apps
    Trying to install games from the Xbox store or Microsoft store and keep getting errors: I just got my legion go today and steam games download just fine but anything Microsoft won't, if I try on the Xbox app it'll give me a 0xc0ea000a error and if I try on the Microsoft store it...

  4. I have Halo MCC purchased on the microsoft Store but it does not show up in my games library

    in XBoX Accessibility
    I have Halo MCC purchased on the microsoft Store but it does not show up in my games library: I have both Halo MCC and Minecraft java Edition purchased on my account but they do not show up in the microsoft store i dont know how to fix this issue please help...

  5. Can't log in on Xbox App or Microsoft Store with my new account

    in XBoX Accessibility
    Can't log in on Xbox App or Microsoft Store with my new account: Hello. This is my first time asking a question here on the forums. Today I've been experiencing an issue with the log-in process on Microsoft Store but primarily the Xbox App. Today I learned...

  6. Xbox Accessory App (Install button) not showing on Microsoft Store.

    in XBoX Games and Apps
    Xbox Accessory App (Install button) not showing on Microsoft Store.: Hello, so recently I uninstalled Xbox Accessory App from my computer cause of some issues I was having with it but now when I went on Microsoft store to install it back the install button isn't...

  7. Games won't install through Microsoft store?

    in XBoX Games and Apps
    Games won't install through Microsoft store?: I've had this issue since maybe 4 months now and finally decided I've had it for too long and that I need help fixing it. Every time I go into the Microsoft store and try to install a game, it...

  8. microsoft store is unusable

    in XBoX on Windows
    microsoft store is unusable: I always have issues with my computer, but this one irritates me the most for some reason microsoft store just refuses to download anything, i have to get an installer and even that often doesnt...

  9. Minecraft Installer not working on Website or Microsoft Store

    in XBoX Games and Apps
    Minecraft Installer not working on Website or Microsoft Store: I recently bought the Minecraft Deluxe Collection. When I downloaded the launcher, I clicked on the file, it brought me to the installation page and said "Looks Like Something Went Wrong". I then...

  10. Why am I being sent a dozen of the same email from microsoft store about subscription renewal?

    in XBoX Sales and Promo
    Why am I being sent a dozen of the same email from microsoft store about subscription renewal?: I've receieved the exact same email 13 times about my subscription renewal next month... don't need 12 more email reminders haha ebb38189-391c-48b2-ba9a-4d80e3cd98ae