Microsoft Store sending to unaccesable account

Hi PinkDerrick,

Do you still need assistance? If yes, feel free to reply here.

For the meantime, we will achieve this thread.



Kind regards,

Hi PinkDerrick,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use Minecraft Launcher and the Microsoft Store always led you to access the old email account which you don't have an access. There are possible reasons why this happens like you were sign into the old email account on the Windows User Profile or the Microsoft Store has that information or you have added this email account as security info of your current email. So, let’s us check on this together and sort this out.

Before that, we would like to let you know that there is an ongoing issue with Minecraft Launcher, please check this link to know more: Minecraft Launcher on Game Pass for PC Known Issues.

1. Going back to your concern, let us first isolate it by looking into the details of your account set up. Please provide details/information for us to give more accurate resolution for you.
   
2. Does the old email account associate with your current Xbox account? Please visit https://account.microsoft.com/profile and check if this email address added as alias. If not, please try this link: https://account.microsoft.com/security and check if your account have added that old email as security info.
   
3. Is the PC you are using up-to-date? Please check this link for guide, How to get software and driver updates for Windows 10.
   
4. What is the admin or the local user account of your PC, is it the old email account?
   

Kindly let us know, if there is any misunderstanding of our description by sending us a reply.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi PinkDerrick,

Hope you are doing fine. We would like to know if you are still having issues with the inaccessible account sign into your Microsoft Store? Let us know if you need assistance by posting a reply here. We hope to help you get back to gaming soon.

Stay safe always!

Kind regards,

Okay! You should have received the questions so the recovery team can contact you Bubba, if not I suggest contacting Microsoft to give the unaccesible account it's own email!

I can't edit my post......anyways I meant to say Inaccessible email not unaccesable lol that's my hint that I should go to bed.